Application of simulation and modelling in managing unplanned healthcare demand

  • D Lengu (Speaker)
  • Khairy A H Kobbacy (Speaker)
  • Stelios Sapountzis (Speaker)
  • Michail Kagioglou (Speaker)

    Activity: Talk or presentation typesOral presentation


    Patients who attend Accident and Emergency (A & E) departments with problems that could be dealt with by their general practitioners (GPs) use time and resources of the department that could be otherwise used for patients with more appropriate needs. Hospital managers throughout the world are facing increasing pressure to introduce measures and initiatives to significantly ease the problem of such inappropriate attendances at A&E departments. This study looks at an initiative in which primary care clinicians are used to help deflect patients with non-urgent needs away from A&E. Simulation and modelling was used to assess the impact that this initiative would have on A&E workflow. The results suggest that the deflection of patients attending A&E with non-urgent needs may reduce the time spent in A&E by all patients attending A&E.
    Period19 Sep 2012
    Event title5th Annual HaCIRIC International Conference: Transforming Healthcare Infrastructures and services in the age of austerity
    Event typeConference
    Conference number5
    LocationCardiff, United KingdomShow on map
    Degree of RecognitionInternational