Activity: Talk or presentation types › Oral presentation
Description
There is a growing discussion in the literature about the ‘human touch’ in the context of emerging technologies. However, it is often assumed that we have a shared understanding of the ‘human touch’ in emerging technologies. This assumption overlooks the complexity of conceptualising the ‘human touch’ in the literature, which borrows from emotional, social, and physical dimensions. This review explores the concept of ‘human touch’ in emerging technologies to provide conceptual clarity that will guide future research.
Period
15 Jun 2025 → 17 Jun 2025
Event title
EurOMA 2025: Operations Management opening to multi-disciplinarity in a time of grand challenges