Description
Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM literature encompassing two decades of publications in terms of value, in relation to operational effectiveness within the ‘professions’. The analysis of the sample suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across the professions. This paper makes a contribution through a reflection on theories in the area of Professional Services Operations Management.| Period | 19 Jun 2016 |
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| Event title | 23rd European Operations Management Association Conference: Interaction |
| Event type | Conference |
| Conference number | 23 |
| Location | Trondheim, NorwayShow on map |
| Degree of Recognition | International |