Professional Service Operations Management: Sustaining the Discipline?

  • Iain Reid (Speaker)
  • David Bamford (Speaker)
  • Robert Bamford (Speaker)
  • Marina Papalexi (Speaker)
  • Benjamin Dehe (Speaker)
  • Moheeb Abualqumboz (Speaker)

Activity: Talk or presentation typesOral presentation


Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM literature encompassing two decades of publications in terms of value, in relation to operational effectiveness within the ‘professions’. The analysis of the sample suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across the professions. This paper makes a contribution through a reflection on theories in the area of Professional Services Operations Management.
Period19 Jun 2016
Event title23rd European Operations Management Association Conference: Interaction
Event typeConference
Conference number23
LocationTrondheim, NorwayShow on map
Degree of RecognitionInternational