The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-time Performance at Heathrow Airport

  • Marina Efthymiou (Speaker)
  • Andreas Papatheodorou (Contributor to Paper or Presentation)
  • Pak Lam Lo (Contributor to Paper or Presentation)
  • Tchouamou Njoya, E. (Contributor to Paper or Presentation)
  • Daniel Randall (Contributor to Paper or Presentation)

Activity: Talk or presentation typesOral presentation

Period7 Jul 2017
Event title2017 Air Transport Research Society World Conference
Event typeConference
LocationAntwerp, Belgium
Degree of RecognitionInternational