The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-time Performance at Heathrow Airport

  • Marina Efthymiou (Speaker)
  • Andreas Papatheodorou (Contributor to Paper or Presentation)
  • Pak Lam Lo (Contributor to Paper or Presentation)
  • Eric Tchouamou Njoya (Contributor to Paper or Presentation)
  • Daniel Randall (Contributor to Paper or Presentation)

Activity: Talk or presentation types › Oral presentation

Period7 Jul 2017
Event title2017 Air Transport Research Society World Conference
Event typeConference
LocationAntwerp, BelgiumShow on map
Degree of RecognitionInternational

Documents & Links