The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-time Performance at Heathrow Airport

Marina Efthymiou (Speaker), Andreas Papatheodorou (Contributor to Paper or Presentation), Pak Lam Lo (Contributor to Paper or Presentation), Tchouamou Njoya, E. (Contributor to Paper or Presentation), Daniel Randall (Contributor to Paper or Presentation)