The Impact of Delays on Customers’ Satisfaction: An Empirical Analysis of the British Airways On-time Performance at Heathrow Airport

Marina Efthymiou (Speaker), Andreas Papatheodorou (Contributor to Paper or Presentation), Pak Lam Lo (Contributor to Paper or Presentation), Tchouamou Njoya, E. (Contributor to Paper or Presentation), Daniel Randall (Contributor to Paper or Presentation)

Activity: Talk or presentation typesOral presentation

Period7 Jul 2017
Event title2017 Air Transport Research Society World Conference
Event typeConference
LocationAntwerp, Belgium
Degree of RecognitionInternational