‘The Single Front Door’: Fire & Rescue Services and safety in the home

Activity: Talk or presentation typesOral presentation


The last twenty years have seen the UK Fire and Rescue Services (FRS) undergo transformational change. One strategic change has been the shift between response to prevention ushered in by the Fire and Rescue Services Act 2004, which imposed new prevention and community safety duties on FRS. This paper examines the work of one particular UK FRS, which building upon their delivery of Home Safety Assessments (HSAs) to residents, this FRS has engaged in greater partnership working and evolved their HSAs to focus on wider community safety. This paper draws on qualitative interviews and focus groups with employees of this UK FRS and a quantitative survey of residents who had received an HSA to examine the implementation and outcomes of these changes. This paper identifies a number of themes including how the FRS is improving public service delivery in the context of austerity through a ‘single front door’. Finally, this paper considers opportunities for future developments and innovations in how the UK FRS could widen its remit to address other areas of safety in the home.
Period2 Nov 2020
Event titleHousing Studies Association 2020 Annual Conference
Event typeConference
Degree of RecognitionNational