New partnership to transform customer support and staff training through AI

Description

A partnership between the University of Huddersfield and a local manufacturer aims to develop a new AI-powered system to transform customer support and staff training.

Academics from the University’s Centre for Autonomous and Intelligent Systems (CAIS) are collaborating with Huddersfield-based industrial fan manufacturer Woodcock & Wilson via a 27-month Knowledge Transfer Partnership.

Subject

Dr Papadakis commented: “This project is an excellent opportunity to showcase the benefits of combining different types of AI within a sophisticated agent-based architecture, leveraging knowledge graphs as an adaptable and explainable resource, and a range of generative and conversational AI to harness that knowledge for customer-facing and internal interactions.”

Dr Bargiannis, Deputy Director of CAIS, added: “The multimodal nature of data involved in Woodcock & Wilson’s processes makes this project quite challenging, as the developed system will need to be capable of processing and understanding textual, numerical and visual data.”