New partnership to transform customer support and staff training through AI

Press/Media: Research

Period24 Feb 2026

Media coverage

1

Media coverage

  • TitleNew partnership to transform customer support and staff training through AI
    Degree of recognitionLocal
    Media name/outletUniversity of Huddersfield
    Media typeWeb
    Country/TerritoryUnited Kingdom
    Date24/02/26
    DescriptionA partnership between the University of Huddersfield and a local manufacturer aims to develop a new AI-powered system to transform customer support and staff training.

    Academics from the University’s Centre for Autonomous and Intelligent Systems (CAIS) are collaborating with Huddersfield-based industrial fan manufacturer Woodcock & Wilson via a 27-month Knowledge Transfer Partnership.
    URLhttps://www.hud.ac.uk/news/2026/february/partnership-transform-customer-support-ai/
    PersonsEmmanuel Papadakis, George Bargiannis, Rohan Jadhav, Abd-Al Basit, Hisham Yahia
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