A Conceptual Framework for Social Media Use During Disasters

Gaindu Saranga Jayathilaka, Chandana S. A. Siriwardana, Dilanthi Amaratunga, Richard Haigh, Nuwan Dias

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


Social media is a prevalent and evolving communication channel that allows users to create contents, consume and share with a wider community. It is seen that there is a high potential to adapt social media in disaster risk reduction and management (DRR&M) as an advanced communication channel by facilitating communication and dissemination of disaster-related information to a wider community, based on the lessons learned from previous disasters that have been reported around the world. It has also been identified by researchers and practitioners as an essential communication channel that can supplement traditional channels because their application to disaster risk management provides the users with new benefits. The development of a conceptual framework for the use of social media in disasters was recognized as a key requirement for strengthening social media practices in DRR&M by addressing their prevailing gaps and barriers and it will be useful for future research studies on the use of social media in DRR&M. A comprehensive literature review was carried out in this study to develop this framework which has been formed on two major concerns in the context of using social media in a disaster: Uses and Users of social media in disasters. With the aid of the developed framework of this study future studies are expected to be carried out in the context of the implementation and development of best social media practices in disaster situations.
Original languageEnglish
Title of host publicationMulti-hazard Early Warning and Disaster Risks
EditorsDilanthi Amaratunga, Richard Haigh, Nuwan Dias
PublisherSpringer, Cham
Number of pages26
ISBN (Electronic)9783030730031
ISBN (Print)9783030730024, 9783030730055
Publication statusPublished - 12 Sep 2021
EventInternational Symposium on Multi-Hazard Early Warning and Disaster Risk Reduction: To promote the availability and application of research, science and technology to support implementation of Sendai Framework for Disaster Risk Reduction 2015-2030 - Virtual, Colombo, Sri Lanka
Duration: 14 Dec 202016 Dec 2020


ConferenceInternational Symposium on Multi-Hazard Early Warning and Disaster Risk Reduction
Country/TerritorySri Lanka
Internet address


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