A conceptual framework to measure facilities management performance

Dilanthi Amaratunga, David Baldry

Research output: Contribution to journalArticlepeer-review

87 Citations (Scopus)


This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.

Original languageEnglish
Pages (from-to)171-189
Number of pages19
JournalProperty Management
Issue number2
Publication statusPublished - 1 May 2003
Externally publishedYes


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