A framework for improving trust in dynamic service-oriented systems

Paul Townend, Colin C. Venters, Lydia Lau, Karim Djemame, Vania Dimitrova, Alison Marshall, Jie Xu, Charlie Dibsdale, Nick Taylor, Jim Austin, John McAvoy, Martyn Fletcher, Stephen Hobson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Abstract

Large-scale data processing systems frequently require users to make timely and high-value business decisions based upon information that is received from a variety of heterogeneous sources. Such heterogeneity is especially true of service-oriented systems, which are often dynamic in nature and composed of multiple interacting services. However, in order to establish user trust in such systems, there is a need to determine the validity and reliability of all the data sources that go into the making of a decision. This paper analyses the concept of provenance and discusses how the establishment of personalized provenance recording and retrieval systems can be used to increase the utility of data and engender user trust in complex service-based systems. An overview of current provenance research is presented, and a real-world project to address the abstract concepts of trust and data quality in industrial and clinical settings is presented. From this, we conclude that the addition of provenance into data processing and decision making systems can have a tangible benefit to improving the trust of system users.

Original languageEnglish
Title of host publicationProceedings of the 2012 IEEE 15th International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing Workshops (ISORCW 2012)
EditorsPatrick Kellenberger
PublisherIEEE
Pages136-141
Number of pages6
ISBN (Electronic)9780769546698
ISBN (Print)9781467309004
DOIs
Publication statusPublished - 10 May 2012
Externally publishedYes
EventIEEE 15th International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing Workshops - Shenzen, China
Duration: 11 Apr 201211 Apr 2012
Conference number: 15

Conference

ConferenceIEEE 15th International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing Workshops
Abbreviated titleISORC 2012
CountryChina
CityShenzen
Period11/04/1211/04/12

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    Townend, P., Venters, C. C., Lau, L., Djemame, K., Dimitrova, V., Marshall, A., Xu, J., Dibsdale, C., Taylor, N., Austin, J., McAvoy, J., Fletcher, M., & Hobson, S. (2012). A framework for improving trust in dynamic service-oriented systems. In P. Kellenberger (Ed.), Proceedings of the 2012 IEEE 15th International Symposium on Object/Component/Service-Oriented Real-Time Distributed Computing Workshops (ISORCW 2012) (pp. 136-141). [6196115] IEEE. https://doi.org/10.1109/ISORCW.2012.33