A Qualitative Study Exploring Perceptions and Attitudes of Community Pharmacists about Extended Pharmacy Services in Lahore, Pakistan

Furqan K. Hashmi, Mohamed Azmi Hassali, Adnan Khalid, Fahad Saleem, Hisham Aljadhey, Zaheer-Ud-Din Babar, Mohammad Bashaar

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

Background:
In recent decades, community pharmacies reported a change of business model, whereby a shift from traditional services to the provision of extended roles was observed. However, such delivery of extended pharmacy services (EPS) is reported from the developed world, and there is scarcity of information from the developing nations. Within this context, the present study was aimed to explore knowledge, perception and attitude of community pharmacists (CPs) about EPS and their readiness and acceptance for practice change in the city of Lahore, Pakistan.

Methods:
A qualitative approach was used to gain an in-depth knowledge of the issues. By using a semi-structured interview guide, 12 CPs practicing in the city of Lahore, Pakistan were conveniently selected. All interviews were audio-taped, transcribed verbatim, and were then analyzed for thematic contents by the standard content analysis framework.

Results:
Thematic content analysis yielded five major themes. (1) Familiarity with EPS, (2) current practice of EPS, (3) training needed to provide EPS, (4) acceptance of EPS and (5) barriers toward EPS. Majority of the CPs were unaware of EPS and only a handful had the concept of extended services. Although majority of our study respondents were unaware of pharmaceutical care, they were ready to accept practice change if provided with the required skills and training. Lack of personal knowledge, poor public awareness, inadequate physician-pharmacist collaboration and deprived salary structures were reported as barriers towards the provision of EPS at the practice settings.

Conclusion:
Although the study reported poor awareness towards EPS, the findings indicated a number of key themes that can be used in establishing the concept of EPS in Pakistan. Over all, CPs reported a positive attitude toward practice change provided to the support and facilitation of health and community based agencies in Pakistan.
LanguageEnglish
Article number500
Number of pages9
JournalBMC Health Services Research
Volume17
DOIs
Publication statusPublished - 19 Jul 2017

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Pharmaceutical Services
Pakistan
Pharmacists
Interviews
Pharmacies
Salaries and Fringe Benefits
Developing Countries

Cite this

Hashmi, Furqan K. ; Hassali, Mohamed Azmi ; Khalid, Adnan ; Saleem, Fahad ; Aljadhey, Hisham ; Babar, Zaheer-Ud-Din ; Bashaar, Mohammad. / A Qualitative Study Exploring Perceptions and Attitudes of Community Pharmacists about Extended Pharmacy Services in Lahore, Pakistan. In: BMC Health Services Research. 2017 ; Vol. 17.
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A Qualitative Study Exploring Perceptions and Attitudes of Community Pharmacists about Extended Pharmacy Services in Lahore, Pakistan. / Hashmi, Furqan K.; Hassali, Mohamed Azmi; Khalid, Adnan; Saleem, Fahad; Aljadhey, Hisham; Babar, Zaheer-Ud-Din; Bashaar, Mohammad.

In: BMC Health Services Research, Vol. 17, 500, 19.07.2017.

Research output: Contribution to journalArticle

TY - JOUR

T1 - A Qualitative Study Exploring Perceptions and Attitudes of Community Pharmacists about Extended Pharmacy Services in Lahore, Pakistan

AU - Hashmi, Furqan K.

AU - Hassali, Mohamed Azmi

AU - Khalid, Adnan

AU - Saleem, Fahad

AU - Aljadhey, Hisham

AU - Babar, Zaheer-Ud-Din

AU - Bashaar, Mohammad

PY - 2017/7/19

Y1 - 2017/7/19

N2 - Background:In recent decades, community pharmacies reported a change of business model, whereby a shift from traditional services to the provision of extended roles was observed. However, such delivery of extended pharmacy services (EPS) is reported from the developed world, and there is scarcity of information from the developing nations. Within this context, the present study was aimed to explore knowledge, perception and attitude of community pharmacists (CPs) about EPS and their readiness and acceptance for practice change in the city of Lahore, Pakistan.Methods:A qualitative approach was used to gain an in-depth knowledge of the issues. By using a semi-structured interview guide, 12 CPs practicing in the city of Lahore, Pakistan were conveniently selected. All interviews were audio-taped, transcribed verbatim, and were then analyzed for thematic contents by the standard content analysis framework.Results:Thematic content analysis yielded five major themes. (1) Familiarity with EPS, (2) current practice of EPS, (3) training needed to provide EPS, (4) acceptance of EPS and (5) barriers toward EPS. Majority of the CPs were unaware of EPS and only a handful had the concept of extended services. Although majority of our study respondents were unaware of pharmaceutical care, they were ready to accept practice change if provided with the required skills and training. Lack of personal knowledge, poor public awareness, inadequate physician-pharmacist collaboration and deprived salary structures were reported as barriers towards the provision of EPS at the practice settings.Conclusion:Although the study reported poor awareness towards EPS, the findings indicated a number of key themes that can be used in establishing the concept of EPS in Pakistan. Over all, CPs reported a positive attitude toward practice change provided to the support and facilitation of health and community based agencies in Pakistan.

AB - Background:In recent decades, community pharmacies reported a change of business model, whereby a shift from traditional services to the provision of extended roles was observed. However, such delivery of extended pharmacy services (EPS) is reported from the developed world, and there is scarcity of information from the developing nations. Within this context, the present study was aimed to explore knowledge, perception and attitude of community pharmacists (CPs) about EPS and their readiness and acceptance for practice change in the city of Lahore, Pakistan.Methods:A qualitative approach was used to gain an in-depth knowledge of the issues. By using a semi-structured interview guide, 12 CPs practicing in the city of Lahore, Pakistan were conveniently selected. All interviews were audio-taped, transcribed verbatim, and were then analyzed for thematic contents by the standard content analysis framework.Results:Thematic content analysis yielded five major themes. (1) Familiarity with EPS, (2) current practice of EPS, (3) training needed to provide EPS, (4) acceptance of EPS and (5) barriers toward EPS. Majority of the CPs were unaware of EPS and only a handful had the concept of extended services. Although majority of our study respondents were unaware of pharmaceutical care, they were ready to accept practice change if provided with the required skills and training. Lack of personal knowledge, poor public awareness, inadequate physician-pharmacist collaboration and deprived salary structures were reported as barriers towards the provision of EPS at the practice settings.Conclusion:Although the study reported poor awareness towards EPS, the findings indicated a number of key themes that can be used in establishing the concept of EPS in Pakistan. Over all, CPs reported a positive attitude toward practice change provided to the support and facilitation of health and community based agencies in Pakistan.

KW - Qualitative study

KW - Perception

KW - Attitudes

KW - Community pharmacists

KW - Extended pharmacy services

KW - Pakistan

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DO - 10.1186/s12913-017-2442-6

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JO - BMC Health Services Research

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SN - 1472-6963

M1 - 500

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