Assessment of facilities management performance – what next?

Dilanthi Amaratunga, David Baldry, Marjan Sarshar

Research output: Contribution to journalArticlepeer-review

77 Citations (Scopus)


Facilities management operates on the premises that the efficiency of any organisation is linked to the physical environment in which it operates and that the environment can be improved to increase its efficiency. This has increasingly become an important function of the built environment. This paper looks at performance measurement of facilities management practices and argues that the future of performance assessment of facilities management will have to shift in emphasis towards a measurement and management system. It further discusses the potential for the application of such a management system, the balanced scorecard, through which facilities management performance assessment may be explored.

Original languageEnglish
Pages (from-to)66-75
Number of pages10
Issue number1/2
Publication statusPublished - 1 Jan 2000
Externally publishedYes


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