Assessment of facilities management process capability: a NHS facilities case study

Dilanthi Amaratunga, Richard Haigh, Marjan Sarshar, David Baldry

Research output: Contribution to journalArticlepeer-review

20 Citations (Scopus)


Describes a process to assess facilities management (FM) process capabilities: the structured process improvement for construction environments-facilities management (SPICE FM) approach. The SPICE FM framework is a method that FM organizations can use to monitor continuously and subsequently improve their performance. The SPICE FM framework is being tested in a series of case studies to ensure that its outputs are appropriate to the FM sector and of value in the real world. Documents the outcomes of a study undertaken at a facilities directorate of a healthcare NHS trust, in searching its applicability within the NHS. Further describes the study methodology and the key activities undertaken and reviews the key communication and management processes that are in place to support the implementation of the strategic FM objectives within the specific NHS facilities directorate.
Original languageEnglish
Pages (from-to)277-288
Number of pages12
JournalInternational journal of health care quality assurance incorporating Leadership in health services
Issue number6-7
Publication statusPublished - 2002
Externally publishedYes


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