Attributes Affecting the Level of Tourist Satisfaction With and Loyalty Towards Theatrical Performance in China: Evidence from a Qualitative Study

Hanqun Song, Catherine Cheung

Research output: Contribution to journalArticle

19 Citations (Scopus)

Abstract

This study seeks to explore attributes affecting the level of tourist satisfaction with and loyalty towards theatrical performance in China. Based on four focus group discussions with 31 participants, the study identifies 34 attributes that affect the level of tourist satisfaction with theatrical performance, and groups them into five categories: stage, performance, venue, service and tourist-related attributes. The findings on tourist loyalty reveal that 21 of the 31 respondents would not watch the same theatrical performance alone in the future; however, they would recommend it to others. The study concludes with a discussion of the rich and insightful findings and their implications for tourism industry practitioners.

Original languageEnglish
Pages (from-to)665-679
Number of pages15
JournalInternational Journal of Tourism Research
Volume12
Issue number6
DOIs
Publication statusPublished - 1 Nov 2010
Externally publishedYes

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Industry
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group discussion
industry
Tourism
Loyalty
Tourist satisfaction
Qualitative study
attribute
Tourists
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AB - This study seeks to explore attributes affecting the level of tourist satisfaction with and loyalty towards theatrical performance in China. Based on four focus group discussions with 31 participants, the study identifies 34 attributes that affect the level of tourist satisfaction with theatrical performance, and groups them into five categories: stage, performance, venue, service and tourist-related attributes. The findings on tourist loyalty reveal that 21 of the 31 respondents would not watch the same theatrical performance alone in the future; however, they would recommend it to others. The study concludes with a discussion of the rich and insightful findings and their implications for tourism industry practitioners.

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KW - Tourist satisfaction

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