TY - JOUR
T1 - Attribution theory and negative emotions in tourism experiences
AU - Zhang, Yiwei
AU - Prayag, Girish
AU - Song, Hanqun
N1 - Publisher Copyright:
© 2021 Elsevier Ltd
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2021/10/25
Y1 - 2021/10/25
N2 - Existing tourist emotion studies are biased toward examining tourists' positive emotions due to their positive influence on a range of post-consumption behaviors. Tourists' negative emotions have potentially a stronger influence on future behaviors, with a significant omission being how tourists explain their own and others' behavior. Using attribution theory and the psychological constructivist view of emotions, we evaluate the relationship between nine main categories of tourists' negative emotions identified in travelogues (disgust, distress, anger, fear, sadness, regret, shame, boredom, and shock) and their attributions (locus of control and stability). By analyzing 298 travelogues via an a priori approach, and using correspondence analysis, the results show that feelings of shame are attributed to self-control while feelings of distress, regret, and sadness are attributed to the behavior of other tourists. Negative emotions such as anger and disgust are attributed to stability while the negative emotion of shock is ascribed to instability. Theoretical and managerial implications are provided.
AB - Existing tourist emotion studies are biased toward examining tourists' positive emotions due to their positive influence on a range of post-consumption behaviors. Tourists' negative emotions have potentially a stronger influence on future behaviors, with a significant omission being how tourists explain their own and others' behavior. Using attribution theory and the psychological constructivist view of emotions, we evaluate the relationship between nine main categories of tourists' negative emotions identified in travelogues (disgust, distress, anger, fear, sadness, regret, shame, boredom, and shock) and their attributions (locus of control and stability). By analyzing 298 travelogues via an a priori approach, and using correspondence analysis, the results show that feelings of shame are attributed to self-control while feelings of distress, regret, and sadness are attributed to the behavior of other tourists. Negative emotions such as anger and disgust are attributed to stability while the negative emotion of shock is ascribed to instability. Theoretical and managerial implications are provided.
KW - Attribution theory
KW - Negative emotions
KW - Negative tourism experiences
KW - Tourist behavior
UR - http://www.scopus.com/inward/record.url?scp=85117785851&partnerID=8YFLogxK
U2 - 10.1016/j.tmp.2021.100904
DO - 10.1016/j.tmp.2021.100904
M3 - Article
AN - SCOPUS:85117785851
VL - 40
JO - Tourism Management Perspectives
JF - Tourism Management Perspectives
SN - 2211-9736
M1 - 100904
ER -