BIM-Enabled Claims Management Concept: Implications for Dispute Avoidance and Management

Falilat Giwa, Temitope Omotayo, Patricia Tzortzopoulos, Chamindi Malalgoda

Research output: Contribution to journalArticlepeer-review


Investigating the implications of integrating building information modeling (BIM) with claims management and the consequent effect on quantity surveying practices is essential for advancing digitalization and for avoidance of disputes in construction. Based on primary semistructured interviews with eight construction professionals in the UK and 48 peer-reviewed articles (secondary data), BIM’s potential to enhance collaboration, improve cost estimation, and streamline claims management processes using text mining was studied. Text mining collocation analysis was applied using RStudio to elicit BIM and claims management concepts. The findings suggested that although BIM integration offers considerable benefits, challenges—such as resistance to change, lack of standardization, and the need for continuous upskilling—may hinder its full implementation. These findings contribute to the emerging need for as-built intelligent BIM with claims management operations in the construction industry from a theoretical perspective. BIM’s potential to redefine the role of construction professionals such as quantity surveyors may engender a collaborative construction sector because of the efficiency it brings to the construction industry.
Original languageEnglish
Article number04524009
JournalJournal of Legal Affairs and Dispute Resolution in Engineering and Construction
Issue number3
Early online date26 Apr 2024
Publication statusE-pub ahead of print - 26 Apr 2024

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