Characteristics of organizational culture in stimulating service innovation and performance

Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman, Md Mosharref Hossain, Md Masudul Haque

Research output: Contribution to journalArticlepeer-review

9 Citations (Scopus)


Purpose: The purpose of this paper is to examine the influence of four organizational culture traits, consistency, cooperativeness, effectiveness and innovativeness, on radical and incremental type of service innovations, which leads to new service market performance (NSMP). Design/methodology/approach: The data are collected through a cross-sectional survey of 171 bank managers in Bangladesh and analyzed through structural equation modelling using SmartPLS software. Findings: The results reveal no impact of “consistency” as a cultural trait on “radical” and “incremental” service innovations. “Cooperativeness” and “innovativeness” impact incremental and radical service innovations positively. “Effectiveness” impacts radical service innovations positively. Radical and incremental service innovations impact NSMP significantly. Practical implications: These findings add to the knowledge in terms of how organizational culture can make service innovations happen in the growing banking industry in a developing market. Originality/value: The model links organizational culture traits (internal/external and flexibility/control focussed) with radical and incremental service innovation.

Original languageEnglish
Pages (from-to)224-238
Number of pages15
JournalMarketing Intelligence and Planning
Issue number2
Early online date16 Aug 2019
Publication statusPublished - 3 Apr 2020
Externally publishedYes


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