Abstract
While the independent Chinese travel market continues to grow there has been very little attention given to how small groups of independent Chinese travellers make a travel decision. Using a travel oriented group decision-making exercise of selecting a destination this study examines the interaction process of group members. Bales (1950) interaction process analysis (IPA) was implemented to guide this study. Both verbal and non-verbal behaviours of group members in the group decision-making were analysed. Findings reveal that verbal message is mainly about task-related information, and non-verbal message is dominated by gesturing, smiling, and nodding
| Original language | English |
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| Title of host publication | CAUTHE 2014: Tourism and Hospitality in the Contemporary World |
| Subtitle of host publication | Trends, Changes and Complexity |
| Publication status | Published - 2014 |
| Externally published | Yes |
| Event | The Council for Australasian Tourism and Hospitality Education: Tourism and Hospitality in the Contemporary World: Trends, Changes and Complexity - The University of Queensland, Brisbane, Australia Duration: 10 Feb 2014 → 13 Feb 2014 http://cauthe.org/services/conferences/conference-2014/ (Link to Conference Details) |
Conference
| Conference | The Council for Australasian Tourism and Hospitality Education |
|---|---|
| Abbreviated title | CAUTHE 2014 |
| Country | Australia |
| City | Brisbane |
| Period | 10/02/14 → 13/02/14 |
| Internet address |
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Song, H., Sparks, B., & Wang, Y. (2014). Chinese Travellers' Group Decision-Making Process. In CAUTHE 2014: Tourism and Hospitality in the Contemporary World: Trends, Changes and Complexity