Abstract
While the independent Chinese travel market continues to grow there has been very little attention given to how small groups of independent Chinese travellers make a travel decision. Using a travel oriented group decision-making exercise of selecting a destination this study examines the interaction process of group members. Bales (1950) interaction process analysis (IPA) was implemented to guide this study. Both verbal and non-verbal behaviours of group members in the group decision-making were analysed. Findings reveal that verbal message is mainly about task-related information, and non-verbal message is dominated by gesturing, smiling, and nodding
Original language | English |
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Title of host publication | CAUTHE 2014: Tourism and Hospitality in the Contemporary World |
Subtitle of host publication | Trends, Changes and Complexity |
Publication status | Published - 2014 |
Externally published | Yes |
Event | The Council for Australasian Tourism and Hospitality Education: Tourism and Hospitality in the Contemporary World: Trends, Changes and Complexity - The University of Queensland, Brisbane, Australia Duration: 10 Feb 2014 → 13 Feb 2014 http://cauthe.org/services/conferences/conference-2014/ (Link to Conference Details) |
Conference
Conference | The Council for Australasian Tourism and Hospitality Education |
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Abbreviated title | CAUTHE 2014 |
Country | Australia |
City | Brisbane |
Period | 10/02/14 → 13/02/14 |
Internet address |
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