Clients' activities at the design front-end

Patricia Tzortzopoulos, Rachel Cooper, Paul Chan, Mike Kagioglou

Research output: Contribution to journalArticlepeer-review

52 Citations (Scopus)


This paper describes a study analysing the front-end of the design process for primary healthcare facilities in the UK. A case study approach was used to gain a detailed understanding of the clients' activities at the front-end of the design process. The research identified the process undertaken to define new requirements, the difficulties faced by the various parties involved and the impact these had at the front-end. The findings have implications for managing requirements with novice construction clients.

Original languageEnglish
Pages (from-to)657-683
Number of pages27
JournalDesign Studies
Issue number6
Early online date13 Jul 2006
Publication statusPublished - 1 Nov 2006
Externally publishedYes


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