Abstract
This article examines the important role that good communication plays in enabling the support worker to deliver quality care. Communication will be defined, as well as examining the different forms and components that make up communication. Potential barriers will be highlighted, together with advice on how these may be overcome.
Support workers are closest to patient care, spending more face-to-face time with patients and their families/carers. It is vital therefore that support workers communicate in a patient-centred way, taking into account the patient's preferences and needs, while maintaining respect and dignity.
Support workers are closest to patient care, spending more face-to-face time with patients and their families/carers. It is vital therefore that support workers communicate in a patient-centred way, taking into account the patient's preferences and needs, while maintaining respect and dignity.
| Original language | English |
|---|---|
| Pages (from-to) | 394-397 |
| Number of pages | 4 |
| Journal | British Journal of Healthcare Assistants |
| Volume | 8 |
| Issue number | 8 |
| DOIs |
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| Publication status | Published - 2 Aug 2014 |
| Externally published | Yes |