Communication and the support worker

Research output: Contribution to journalComment/debatepeer-review

Abstract

This article examines the important role that good communication plays in enabling the support worker to deliver quality care. Communication will be defined, as well as examining the different forms and components that make up communication. Potential barriers will be highlighted, together with advice on how these may be overcome.

Support workers are closest to patient care, spending more face-to-face time with patients and their families/carers. It is vital therefore that support workers communicate in a patient-centred way, taking into account the patient's preferences and needs, while maintaining respect and dignity.
Original languageEnglish
Pages (from-to)394-397
Number of pages4
JournalBritish Journal of Healthcare Assistants
Volume8
Issue number8
DOIs
Publication statusPublished - 2 Aug 2014
Externally publishedYes

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