Abstract
In 1991, Eccles predicted, 'Within the next five years, every organization will have to redesign how it measures its business performance'. Given the current levels of activity in the field, it appears that Eccles' assertion was fair. This paper is about performance measurement of support services for an organisation, more precisely those services usually referred to as facilities management. It covers the application of the Balanced Scorecard which translates an organisation's mission and strategy into a comprehensive set of performance measures that here provide the framework for a strategic measurement and management system for facilities management.
| Original language | English |
|---|---|
| Title of host publication | Facilities Management |
| Subtitle of host publication | Innovation and Performance |
| Editors | Kieth Alexander, Brian Atkin, Jan Bröchner, Tore Haugen |
| Place of Publication | Abingdon & New York |
| Publisher | Spon Press Taylor & Francis Group |
| Chapter | 9 |
| Pages | 109-116 |
| Number of pages | 8 |
| Edition | 1 |
| ISBN (Electronic) | 9780203093740 |
| ISBN (Print) | 0203093747, 9781138172340, 9780415321464 |
| Publication status | Published - 24 Apr 2004 |
| Externally published | Yes |