Developing Balanced Scorecards for Facilities Management

Dilanthi Amaratunga, David Baldry

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


In 1991, Eccles predicted, 'Within the next five years, every organization will have to redesign how it measures its business performance'. Given the current levels of activity in the field, it appears that Eccles' assertion was fair. This paper is about performance measurement of support services for an organisation, more precisely those services usually referred to as facilities management. It covers the application of the Balanced Scorecard which translates an organisation's mission and strategy into a comprehensive set of performance measures that here provide the framework for a strategic measurement and management system for facilities management.
Original languageEnglish
Title of host publicationFacilities Management
Subtitle of host publicationInnovation and Performance
EditorsKieth Alexander, Brian Atkin, Jan Bröchner, Tore Haugen
Place of PublicationAbingdon & New York
PublisherSpon Press Taylor & Francis Group
Number of pages8
ISBN (Electronic)9780203093740
ISBN (Print)0203093747, 9781138172340, 9780415321464
Publication statusPublished - 24 Apr 2004
Externally publishedYes


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