Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company

Rosina Márquez-Reiter, Sara Orthaber, Dániel Z. Kádár

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Citations (Scopus)

Abstract

No abstract available
LanguageEnglish
Title of host publicationInternational Management and Intercultural Communication: A Collection of Case Studies; Volume 1
PublisherPalgrave Macmillan Ltd.
Pages108-126
Number of pages19
Volume1
ISBN (Electronic)9781137479914
ISBN (Print)9781137479891
DOIs
Publication statusPublished - 1 Jan 2016

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Facebook
Customer dissatisfaction
Public transport

Cite this

Márquez-Reiter, R., Orthaber, S., & Kádár, D. Z. (2016). Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company. In International Management and Intercultural Communication: A Collection of Case Studies; Volume 1 (Vol. 1, pp. 108-126). Palgrave Macmillan Ltd.. https://doi.org/10.1007/978-1-137-47991-4
Márquez-Reiter, Rosina ; Orthaber, Sara ; Kádár, Dániel Z. / Disattending customer dissatisfaction on facebook : A case study of a Slovenian public transport company. International Management and Intercultural Communication: A Collection of Case Studies; Volume 1. Vol. 1 Palgrave Macmillan Ltd., 2016. pp. 108-126
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Márquez-Reiter, R, Orthaber, S & Kádár, DZ 2016, Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company. in International Management and Intercultural Communication: A Collection of Case Studies; Volume 1. vol. 1, Palgrave Macmillan Ltd., pp. 108-126. https://doi.org/10.1007/978-1-137-47991-4

Disattending customer dissatisfaction on facebook : A case study of a Slovenian public transport company. / Márquez-Reiter, Rosina; Orthaber, Sara; Kádár, Dániel Z.

International Management and Intercultural Communication: A Collection of Case Studies; Volume 1. Vol. 1 Palgrave Macmillan Ltd., 2016. p. 108-126.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Márquez-Reiter R, Orthaber S, Kádár DZ. Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company. In International Management and Intercultural Communication: A Collection of Case Studies; Volume 1. Vol. 1. Palgrave Macmillan Ltd. 2016. p. 108-126 https://doi.org/10.1007/978-1-137-47991-4