Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company

Rosina Márquez-Reiter, Sara Orthaber, Dániel Z. Kádár

Research output: Chapter in Book/Report/Conference proceedingChapter

3 Citations (Scopus)

Abstract

No abstract available
Original languageEnglish
Title of host publicationInternational Management and Intercultural Communication: A Collection of Case Studies; Volume 1
PublisherPalgrave Macmillan Ltd.
Pages108-126
Number of pages19
Volume1
ISBN (Electronic)9781137479914
ISBN (Print)9781137479891
DOIs
Publication statusPublished - 1 Jan 2016

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Márquez-Reiter, R., Orthaber, S., & Kádár, D. Z. (2016). Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company. In International Management and Intercultural Communication: A Collection of Case Studies; Volume 1 (Vol. 1, pp. 108-126). Palgrave Macmillan Ltd.. https://doi.org/10.1007/978-1-137-47991-4