Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company

Rosina Márquez-Reiter; Sara Orthaber; Dániel Z. Kádár

doi:10.1007/978-1-137-47991-4

Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company

Rosina Márquez-Reiter, Sara Orthaber, Dániel Z. Kádár

School of Arts and Humanities

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

11 Citations (Scopus)

Abstract

No abstract available

Original language	English
Title of host publication	International Management and Intercultural Communication: A Collection of Case Studies; Volume 1
Publisher	Palgrave Macmillan Ltd.
Pages	108-126
Number of pages	19
Volume	1
ISBN (Electronic)	9781137479914
ISBN (Print)	9781137479891
DOIs	https://doi.org/10.1007/978-1-137-47991-4
Publication status	Published - 1 Jan 2016

Access to Document

10.1007/978-1-137-47991-4Licence: Other

Cite this

@inbook{54df2f591c744c24b34dc69d3f06c9d8,

title = "Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company",

abstract = "No abstract available",

author = "Rosina M{\'a}rquez-Reiter and Sara Orthaber and K{\'a}d{\'a}r, {D{\'a}niel Z.}",

year = "2016",

month = jan,

day = "1",

doi = "10.1007/978-1-137-47991-4",

language = "English",

isbn = "9781137479891",

volume = "1",

pages = "108--126",

booktitle = "International Management and Intercultural Communication: A Collection of Case Studies; Volume 1",

publisher = "Palgrave Macmillan Ltd.",

address = "United Kingdom",

}

Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company. / Márquez-Reiter, Rosina; Orthaber, Sara; Kádár, Dániel Z.
International Management and Intercultural Communication: A Collection of Case Studies; Volume 1. Vol. 1 Palgrave Macmillan Ltd., 2016. p. 108-126.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

TY - CHAP

T1 - Disattending customer dissatisfaction on facebook

T2 - A case study of a Slovenian public transport company

AU - Márquez-Reiter, Rosina

AU - Orthaber, Sara

AU - Kádár, Dániel Z.

PY - 2016/1/1

Y1 - 2016/1/1

N2 - No abstract available

AB - No abstract available

UR - http://www.scopus.com/inward/record.url?scp=84978336397&partnerID=8YFLogxK

U2 - 10.1007/978-1-137-47991-4

DO - 10.1007/978-1-137-47991-4

M3 - Chapter

AN - SCOPUS:84978336397

SN - 9781137479891

VL - 1

SP - 108

EP - 126

BT - International Management and Intercultural Communication: A Collection of Case Studies; Volume 1

PB - Palgrave Macmillan Ltd.

ER -

Disattending customer dissatisfaction on facebook: A case study of a Slovenian public transport company

Abstract

Access to Document

Other files and links

Fingerprint

Cite this