Evaluating existing approaches to product-service system design

A comparison with industrial practice

Richard J. Clayton, Chris J. Backhouse, Samir Dani

Research output: Contribution to journalArticle

31 Citations (Scopus)

Abstract

Purpose – The purpose of this paper is to reflect on how representative the literature is in identifying industrial practice to designing product-service systems (PSSs).
Design/methodology/approach – The paper analyses literature to report on the existing approaches used to design PSSs. A single exploratory case study approach, based on semi-structured interviews and archival data analysis, was used to understand an existing product-service organisation’s approach to designing PSSs. A total of 12 senior managers were interviewed from a cross section of the organisation, to gain multiple perspectives on the PSS design process and ten company reports were analysed.
Findings – The research has identified that the PSS design process reported by literature is not representative, lacking inputs and outputs to some phases and feedback. In total, 18 inputs and 11 outputs have been identified from the case study that are not reported by the literature. These create five feedback loops within the PSS design process used by the case study organisation. This suggests that the PSS design process is cyclic and iterative and not sequential, as reported by existing literature.
Research limitations/implications – This research is based on a single-case study approach, limiting the ability to generalise findings, and does not provide a complete PSS design approach.
Practical implications – This research compares literature against industrial practice to PSS design, presenting insight to aid practitioner’s design PSSs.
Originality/value – This paper fills a gap in the servitization and PSS literatures; evaluating the approaches reported by literature against existing industrial practice.
Original languageEnglish
Pages (from-to)272-298
Number of pages27
JournalJournal of Manufacturing Technology Management
Volume23
Issue number3
DOIs
Publication statusPublished - 9 Mar 2012
Externally publishedYes

Fingerprint

Systems analysis
Product design
Design aids
Feedback
System design
Product-service systems
Managers
Industry
Design process

Cite this

@article{bb692a9208224777b700db8c6d8dfb46,
title = "Evaluating existing approaches to product-service system design: A comparison with industrial practice",
abstract = "Purpose – The purpose of this paper is to reflect on how representative the literature is in identifying industrial practice to designing product-service systems (PSSs).Design/methodology/approach – The paper analyses literature to report on the existing approaches used to design PSSs. A single exploratory case study approach, based on semi-structured interviews and archival data analysis, was used to understand an existing product-service organisation’s approach to designing PSSs. A total of 12 senior managers were interviewed from a cross section of the organisation, to gain multiple perspectives on the PSS design process and ten company reports were analysed.Findings – The research has identified that the PSS design process reported by literature is not representative, lacking inputs and outputs to some phases and feedback. In total, 18 inputs and 11 outputs have been identified from the case study that are not reported by the literature. These create five feedback loops within the PSS design process used by the case study organisation. This suggests that the PSS design process is cyclic and iterative and not sequential, as reported by existing literature.Research limitations/implications – This research is based on a single-case study approach, limiting the ability to generalise findings, and does not provide a complete PSS design approach.Practical implications – This research compares literature against industrial practice to PSS design, presenting insight to aid practitioner’s design PSSs.Originality/value – This paper fills a gap in the servitization and PSS literatures; evaluating the approaches reported by literature against existing industrial practice.",
keywords = "Customer service, Design process, Manufacturing industries, Product design, Product-service system, Servitization",
author = "Clayton, {Richard J.} and Backhouse, {Chris J.} and Samir Dani",
year = "2012",
month = "3",
day = "9",
doi = "10.1108/17410381211217371",
language = "English",
volume = "23",
pages = "272--298",
journal = "Journal of Manufacturing Technology Management",
issn = "1741-038X",
publisher = "Emerald Group Publishing Ltd.",
number = "3",

}

Evaluating existing approaches to product-service system design : A comparison with industrial practice. / Clayton, Richard J.; Backhouse, Chris J.; Dani, Samir.

In: Journal of Manufacturing Technology Management, Vol. 23, No. 3, 09.03.2012, p. 272-298.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Evaluating existing approaches to product-service system design

T2 - A comparison with industrial practice

AU - Clayton, Richard J.

AU - Backhouse, Chris J.

AU - Dani, Samir

PY - 2012/3/9

Y1 - 2012/3/9

N2 - Purpose – The purpose of this paper is to reflect on how representative the literature is in identifying industrial practice to designing product-service systems (PSSs).Design/methodology/approach – The paper analyses literature to report on the existing approaches used to design PSSs. A single exploratory case study approach, based on semi-structured interviews and archival data analysis, was used to understand an existing product-service organisation’s approach to designing PSSs. A total of 12 senior managers were interviewed from a cross section of the organisation, to gain multiple perspectives on the PSS design process and ten company reports were analysed.Findings – The research has identified that the PSS design process reported by literature is not representative, lacking inputs and outputs to some phases and feedback. In total, 18 inputs and 11 outputs have been identified from the case study that are not reported by the literature. These create five feedback loops within the PSS design process used by the case study organisation. This suggests that the PSS design process is cyclic and iterative and not sequential, as reported by existing literature.Research limitations/implications – This research is based on a single-case study approach, limiting the ability to generalise findings, and does not provide a complete PSS design approach.Practical implications – This research compares literature against industrial practice to PSS design, presenting insight to aid practitioner’s design PSSs.Originality/value – This paper fills a gap in the servitization and PSS literatures; evaluating the approaches reported by literature against existing industrial practice.

AB - Purpose – The purpose of this paper is to reflect on how representative the literature is in identifying industrial practice to designing product-service systems (PSSs).Design/methodology/approach – The paper analyses literature to report on the existing approaches used to design PSSs. A single exploratory case study approach, based on semi-structured interviews and archival data analysis, was used to understand an existing product-service organisation’s approach to designing PSSs. A total of 12 senior managers were interviewed from a cross section of the organisation, to gain multiple perspectives on the PSS design process and ten company reports were analysed.Findings – The research has identified that the PSS design process reported by literature is not representative, lacking inputs and outputs to some phases and feedback. In total, 18 inputs and 11 outputs have been identified from the case study that are not reported by the literature. These create five feedback loops within the PSS design process used by the case study organisation. This suggests that the PSS design process is cyclic and iterative and not sequential, as reported by existing literature.Research limitations/implications – This research is based on a single-case study approach, limiting the ability to generalise findings, and does not provide a complete PSS design approach.Practical implications – This research compares literature against industrial practice to PSS design, presenting insight to aid practitioner’s design PSSs.Originality/value – This paper fills a gap in the servitization and PSS literatures; evaluating the approaches reported by literature against existing industrial practice.

KW - Customer service

KW - Design process

KW - Manufacturing industries

KW - Product design

KW - Product-service system

KW - Servitization

UR - http://www.scopus.com/inward/record.url?scp=84858039928&partnerID=8YFLogxK

UR - http://www.emeraldinsight.com/loi/jmtm

U2 - 10.1108/17410381211217371

DO - 10.1108/17410381211217371

M3 - Article

VL - 23

SP - 272

EP - 298

JO - Journal of Manufacturing Technology Management

JF - Journal of Manufacturing Technology Management

SN - 1741-038X

IS - 3

ER -