TY - JOUR
T1 - Factors influencing SMEs website continuance intention in Malaysia
AU - Ramayah, T.
AU - Ling, Niu Swee
AU - Taghizadeh, Seyedeh Khadijeh
AU - Rahman, Syed Abidur
N1 - Publisher Copyright:
© 2015 Elsevier Ltd.
Copyright:
Copyright 2015 Elsevier B.V., All rights reserved.
PY - 2016/2/1
Y1 - 2016/2/1
N2 - The purpose of this study is to find critical determinants of Malaysian Small Medium Enterprises (SMEs) intention to continue website as a business innovation. CEO, organizational, technological, and environmental characteristics are considered as cohesive significant predictors. Further, it is aimed to examine the influence of existing level of web adoption as a moderator in small to medium firm website continuance intention. A total number of 108 SMEs participated in this research. The website continuance intention was found to be depended on CEO's innovativeness, CEO's IT attitude, relative advantage, and cost in Malaysian SMEs. Surprisingly, CEO IT knowledge, firm's size, employee IS knowledge, compatibility, security, external pressure and support do not play any role on the continuance of website adoption. In addition, the moderator effect of web adoption level is revealed to have an insignificant role in this study. Understanding the influential factors of websites continuance intention would help the government to devise appropriate policies and support programmes on promoting information technology (IT) acceptance and extension among the SMEs. Likewise website owner or solution provider can gain considerable value from a better insight into key determinants of businesses website retention intention.
AB - The purpose of this study is to find critical determinants of Malaysian Small Medium Enterprises (SMEs) intention to continue website as a business innovation. CEO, organizational, technological, and environmental characteristics are considered as cohesive significant predictors. Further, it is aimed to examine the influence of existing level of web adoption as a moderator in small to medium firm website continuance intention. A total number of 108 SMEs participated in this research. The website continuance intention was found to be depended on CEO's innovativeness, CEO's IT attitude, relative advantage, and cost in Malaysian SMEs. Surprisingly, CEO IT knowledge, firm's size, employee IS knowledge, compatibility, security, external pressure and support do not play any role on the continuance of website adoption. In addition, the moderator effect of web adoption level is revealed to have an insignificant role in this study. Understanding the influential factors of websites continuance intention would help the government to devise appropriate policies and support programmes on promoting information technology (IT) acceptance and extension among the SMEs. Likewise website owner or solution provider can gain considerable value from a better insight into key determinants of businesses website retention intention.
KW - CEO characteristics
KW - Environmental characteristics
KW - Malaysian SMEs
KW - Organizational characteristics
KW - Technological characteristics
KW - Website continuance intention
UR - http://www.scopus.com/inward/record.url?scp=84936864133&partnerID=8YFLogxK
U2 - 10.1016/j.tele.2015.06.007
DO - 10.1016/j.tele.2015.06.007
M3 - Article
AN - SCOPUS:84936864133
VL - 33
SP - 150
EP - 164
JO - Telematics and Informatics
JF - Telematics and Informatics
SN - 0736-5853
IS - 1
ER -
