Factors influencing SMEs website continuance intention in Malaysia

T. Ramayah; Niu Swee Ling; Seyedeh Khadijeh Taghizadeh; Syed Abidur Rahman

doi:10.1016/j.tele.2015.06.007

Factors influencing SMEs website continuance intention in Malaysia

T. Ramayah, Niu Swee Ling, Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman

University of Science Malaysia

Research output: Contribution to journal › Article › peer-review

185 Citations (Scopus)

Abstract

The purpose of this study is to find critical determinants of Malaysian Small Medium Enterprises (SMEs) intention to continue website as a business innovation. CEO, organizational, technological, and environmental characteristics are considered as cohesive significant predictors. Further, it is aimed to examine the influence of existing level of web adoption as a moderator in small to medium firm website continuance intention. A total number of 108 SMEs participated in this research. The website continuance intention was found to be depended on CEO's innovativeness, CEO's IT attitude, relative advantage, and cost in Malaysian SMEs. Surprisingly, CEO IT knowledge, firm's size, employee IS knowledge, compatibility, security, external pressure and support do not play any role on the continuance of website adoption. In addition, the moderator effect of web adoption level is revealed to have an insignificant role in this study. Understanding the influential factors of websites continuance intention would help the government to devise appropriate policies and support programmes on promoting information technology (IT) acceptance and extension among the SMEs. Likewise website owner or solution provider can gain considerable value from a better insight into key determinants of businesses website retention intention.

Original language	English
Pages (from-to)	150-164
Number of pages	15
Journal	Telematics and Informatics
Volume	33
Issue number	1
Early online date	20 Jun 2015
DOIs	https://doi.org/10.1016/j.tele.2015.06.007
Publication status	Published - 1 Feb 2016
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth
SDG 9 Industry, Innovation, and Infrastructure

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Cite this

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title = "Factors influencing SMEs website continuance intention in Malaysia",

abstract = "The purpose of this study is to find critical determinants of Malaysian Small Medium Enterprises (SMEs) intention to continue website as a business innovation. CEO, organizational, technological, and environmental characteristics are considered as cohesive significant predictors. Further, it is aimed to examine the influence of existing level of web adoption as a moderator in small to medium firm website continuance intention. A total number of 108 SMEs participated in this research. The website continuance intention was found to be depended on CEO's innovativeness, CEO's IT attitude, relative advantage, and cost in Malaysian SMEs. Surprisingly, CEO IT knowledge, firm's size, employee IS knowledge, compatibility, security, external pressure and support do not play any role on the continuance of website adoption. In addition, the moderator effect of web adoption level is revealed to have an insignificant role in this study. Understanding the influential factors of websites continuance intention would help the government to devise appropriate policies and support programmes on promoting information technology (IT) acceptance and extension among the SMEs. Likewise website owner or solution provider can gain considerable value from a better insight into key determinants of businesses website retention intention.",

keywords = "CEO characteristics, Environmental characteristics, Malaysian SMEs, Organizational characteristics, Technological characteristics, Website continuance intention",

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AU - Ramayah, T.

AU - Ling, Niu Swee

AU - Taghizadeh, Seyedeh Khadijeh

AU - Rahman, Syed Abidur

PY - 2016/2/1

Y1 - 2016/2/1

N2 - The purpose of this study is to find critical determinants of Malaysian Small Medium Enterprises (SMEs) intention to continue website as a business innovation. CEO, organizational, technological, and environmental characteristics are considered as cohesive significant predictors. Further, it is aimed to examine the influence of existing level of web adoption as a moderator in small to medium firm website continuance intention. A total number of 108 SMEs participated in this research. The website continuance intention was found to be depended on CEO's innovativeness, CEO's IT attitude, relative advantage, and cost in Malaysian SMEs. Surprisingly, CEO IT knowledge, firm's size, employee IS knowledge, compatibility, security, external pressure and support do not play any role on the continuance of website adoption. In addition, the moderator effect of web adoption level is revealed to have an insignificant role in this study. Understanding the influential factors of websites continuance intention would help the government to devise appropriate policies and support programmes on promoting information technology (IT) acceptance and extension among the SMEs. Likewise website owner or solution provider can gain considerable value from a better insight into key determinants of businesses website retention intention.

AB - The purpose of this study is to find critical determinants of Malaysian Small Medium Enterprises (SMEs) intention to continue website as a business innovation. CEO, organizational, technological, and environmental characteristics are considered as cohesive significant predictors. Further, it is aimed to examine the influence of existing level of web adoption as a moderator in small to medium firm website continuance intention. A total number of 108 SMEs participated in this research. The website continuance intention was found to be depended on CEO's innovativeness, CEO's IT attitude, relative advantage, and cost in Malaysian SMEs. Surprisingly, CEO IT knowledge, firm's size, employee IS knowledge, compatibility, security, external pressure and support do not play any role on the continuance of website adoption. In addition, the moderator effect of web adoption level is revealed to have an insignificant role in this study. Understanding the influential factors of websites continuance intention would help the government to devise appropriate policies and support programmes on promoting information technology (IT) acceptance and extension among the SMEs. Likewise website owner or solution provider can gain considerable value from a better insight into key determinants of businesses website retention intention.

KW - CEO characteristics

KW - Environmental characteristics

KW - Malaysian SMEs

KW - Organizational characteristics

KW - Technological characteristics

KW - Website continuance intention

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DO - 10.1016/j.tele.2015.06.007

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SN - 0736-5853

VL - 33

SP - 150

EP - 164

JO - Telematics and Informatics

JF - Telematics and Informatics

IS - 1

ER -

Factors influencing SMEs website continuance intention in Malaysia

Abstract

UN SDGs

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