Failures of a Business Process in Enterprise Systems

Xiaocheng Ge; Richard F. Paige; John A. McDermid

doi:10.1007/978-3-642-24358-5_14

Failures of a Business Process in Enterprise Systems

Xiaocheng Ge, Richard F. Paige, John A. McDermid

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Citations (Scopus)

Abstract

A business process model typically describes a desired flow of events in an ideal environment. However, the reality tends to be more complicated than what is designed in the model. During the execution of business process instances, a lot of exceptions may occur. These exceptions are deviations from the correct, specified sequence of events. Thus it is important to know the behaviours of process instances in the presence of exceptions. The classical approach of incorporating exception analysis in process models has been trying to anticipate beforehand all possible exceptional conditions that might arise and argue the process model with those additional conditions in order to determine the exception handling actions. This approach, however, might be problematic because the identification of all possible exceptions relies on the experience and intuition of the participants.To have a clear understand of the failure behaviour of a business process is equal important, but first of all, it has to be studied what characteristics of failure often have. In this paper, we present the initial findings of our project that targets to the enterprise issues of healthcare systems.

Original language	English
Title of host publication	ENTERprise Information Systems
Subtitle of host publication	International Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I
Editors	Maria Manuela Cruz-Cunha, Joao Varajao, Philip Powell, Ricardo Martinho
Publisher	Springer-Verlag Berlin Heidelberg
Pages	139-146
Number of pages	8
Volume	CCIS 219
Edition	PART 1
ISBN (Electronic)	9783642243585
ISBN (Print)	9783642243578
DOIs	https://doi.org/10.1007/978-3-642-24358-5_14
Publication status	Published - 2011
Externally published	Yes
Event	International Conference on Enterprise Information Systems - Vilamoura, Portugal Duration: 5 Oct 2011 → 7 Oct 2011 https://dblp.org/db/conf/centeris/centeris2011-3.html

Publication series

Name	Communications in Computer and Information Science
Publisher	Springer
Number	PART 1
Volume	219
ISSN (Print)	1865-0929

Conference

Conference	International Conference on Enterprise Information Systems
Abbreviated title	CENTERIS 2011
Country/Territory	Portugal
City	Vilamoura
Period	5/10/11 → 7/10/11
Internet address	https://dblp.org/db/conf/centeris/centeris2011-3.html

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Ge, X., Paige, R. F., & McDermid, J. A. (2011). Failures of a Business Process in Enterprise Systems. In M. M. Cruz-Cunha, J. Varajao, P. Powell, & R. Martinho (Eds.), ENTERprise Information Systems: International Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I (PART 1 ed., Vol. CCIS 219, pp. 139-146). (Communications in Computer and Information Science; Vol. 219, No. PART 1). Springer-Verlag Berlin Heidelberg. https://doi.org/10.1007/978-3-642-24358-5_14

Ge, Xiaocheng ; Paige, Richard F. ; McDermid, John A. / Failures of a Business Process in Enterprise Systems. ENTERprise Information Systems: International Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I. editor / Maria Manuela Cruz-Cunha ; Joao Varajao ; Philip Powell ; Ricardo Martinho. Vol. CCIS 219 PART 1. ed. Springer-Verlag Berlin Heidelberg, 2011. pp. 139-146 (Communications in Computer and Information Science; PART 1).

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Ge, X, Paige, RF & McDermid, JA 2011, Failures of a Business Process in Enterprise Systems. in MM Cruz-Cunha, J Varajao, P Powell & R Martinho (eds), ENTERprise Information Systems: International Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I. PART 1 edn, vol. CCIS 219, Communications in Computer and Information Science, no. PART 1, vol. 219, Springer-Verlag Berlin Heidelberg, pp. 139-146, International Conference on Enterprise Information Systems, Vilamoura, Portugal, 5/10/11. https://doi.org/10.1007/978-3-642-24358-5_14

Failures of a Business Process in Enterprise Systems. / Ge, Xiaocheng; Paige, Richard F.; McDermid, John A.

ENTERprise Information Systems: International Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I. ed. / Maria Manuela Cruz-Cunha; Joao Varajao; Philip Powell; Ricardo Martinho. Vol. CCIS 219 PART 1. ed. Springer-Verlag Berlin Heidelberg, 2011. p. 139-146 (Communications in Computer and Information Science; Vol. 219, No. PART 1).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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N2 - A business process model typically describes a desired flow of events in an ideal environment. However, the reality tends to be more complicated than what is designed in the model. During the execution of business process instances, a lot of exceptions may occur. These exceptions are deviations from the correct, specified sequence of events. Thus it is important to know the behaviours of process instances in the presence of exceptions. The classical approach of incorporating exception analysis in process models has been trying to anticipate beforehand all possible exceptional conditions that might arise and argue the process model with those additional conditions in order to determine the exception handling actions. This approach, however, might be problematic because the identification of all possible exceptions relies on the experience and intuition of the participants.To have a clear understand of the failure behaviour of a business process is equal important, but first of all, it has to be studied what characteristics of failure often have. In this paper, we present the initial findings of our project that targets to the enterprise issues of healthcare systems.

AB - A business process model typically describes a desired flow of events in an ideal environment. However, the reality tends to be more complicated than what is designed in the model. During the execution of business process instances, a lot of exceptions may occur. These exceptions are deviations from the correct, specified sequence of events. Thus it is important to know the behaviours of process instances in the presence of exceptions. The classical approach of incorporating exception analysis in process models has been trying to anticipate beforehand all possible exceptional conditions that might arise and argue the process model with those additional conditions in order to determine the exception handling actions. This approach, however, might be problematic because the identification of all possible exceptions relies on the experience and intuition of the participants.To have a clear understand of the failure behaviour of a business process is equal important, but first of all, it has to be studied what characteristics of failure often have. In this paper, we present the initial findings of our project that targets to the enterprise issues of healthcare systems.

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ER -

Ge X, Paige RF, McDermid JA. Failures of a Business Process in Enterprise Systems. In Cruz-Cunha MM, Varajao J, Powell P, Martinho R, editors, ENTERprise Information Systems: International Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I. PART 1 ed. Vol. CCIS 219. Springer-Verlag Berlin Heidelberg. 2011. p. 139-146. (Communications in Computer and Information Science; PART 1). doi: 10.1007/978-3-642-24358-5_14

Failures of a Business Process in Enterprise Systems

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