Failures of a Business Process in Enterprise Systems

Xiaocheng Ge, Richard F. Paige, John A. McDermid

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Citations (Scopus)

Abstract

A business process model typically describes a desired flow of events in an ideal environment. However, the reality tends to be more complicated than what is designed in the model. During the execution of business process instances, a lot of exceptions may occur. These exceptions are deviations from the correct, specified sequence of events. Thus it is important to know the behaviours of process instances in the presence of exceptions. The classical approach of incorporating exception analysis in process models has been trying to anticipate beforehand all possible exceptional conditions that might arise and argue the process model with those additional conditions in order to determine the exception handling actions. This approach, however, might be problematic because the identification of all possible exceptions relies on the experience and intuition of the participants.To have a clear understand of the failure behaviour of a business process is equal important, but first of all, it has to be studied what characteristics of failure often have. In this paper, we present the initial findings of our project that targets to the enterprise issues of healthcare systems.

Original languageEnglish
Title of host publicationENTERprise Information Systems
Subtitle of host publicationInternational Conference, CENTERIS 2011, Vilamoura, Algarve, Portugal, October 5-7, 2011. Proceedings, Part I
EditorsMaria Manuela Cruz-Cunha, Joao Varajao, Philip Powell, Ricardo Martinho
PublisherSpringer-Verlag Berlin Heidelberg
Pages139-146
Number of pages8
VolumeCCIS 219
EditionPART 1
ISBN (Electronic)9783642243585
ISBN (Print)9783642243578
DOIs
Publication statusPublished - 2011
Externally publishedYes
EventInternational Conference on Enterprise Information Systems - Vilamoura, Portugal
Duration: 5 Oct 20117 Oct 2011
https://dblp.org/db/conf/centeris/centeris2011-3.html

Publication series

NameCommunications in Computer and Information Science
PublisherSpringer
NumberPART 1
Volume219
ISSN (Print)1865-0929

Conference

ConferenceInternational Conference on Enterprise Information Systems
Abbreviated titleCENTERIS 2011
CountryPortugal
CityVilamoura
Period5/10/117/10/11
Internet address

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