Gradually including potential users: A tool to counter design exclusions

Emilene Zitkus, Patrick Langdon, P. John Clarkson

Research output: Contribution to journalArticle

Abstract

The paper describes an iterative development process used to understand the suitability of different inclusive design evaluation tools applied into design practices. At the end of this process, a tool named Inclusive Design Advisor was developed, combining data related to design features of small appliances with ergonomic task demands, anthropometric data and exclusion data. When auditing a new design the tool examines the exclusion that each design feature can cause, followed by objective recommendations directly related to its features. Interactively, it allows designers or clients to balance design changes with the exclusion caused. It presents the type of information that enables designers and clients to discuss user needs and make more inclusive design decisions.

Original languageEnglish
Pages (from-to)105-120
Number of pages16
JournalApplied Ergonomics
Volume66
Early online date29 Aug 2017
DOIs
Publication statusPublished - 1 Jan 2018
Externally publishedYes

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