Guidelines for the management of complex socio-technical systems: An exploratory study of a refurbishment project

Tarcisio A. Saurin, John Rooke, Lauri Koskela, Sérgio Kemmer

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

While lean construction supports the management of complexity, a set of guidelines has not yet been articulated and explicitly linked to complex systems theory. In this study, six guidelines for managing complex socio-technical systems (CSS), proposed by the authors of this paper in an earlier work, are adopted as a basis. The guidelines are: (a) design slack; (b) encourage diversity of perspectives when making decisions; (c) anticipate and monitor the impact of small changes; (d) monitor the gap between guideline and practice; (e) give visibility to processes and outcomes; and (f) create an environment that supports resilience. The applicability of the guidelines to construction is illustrated by an exploratory study of a refurbishment project. Also, as the use of the guidelines only makes sense in a CSS, the investigated project is described according to a set of characteristics of complexity.

Original languageEnglish
Title of host publication21st Annual Conference of the International Group for Lean Construction 2013, IGLC 2013
PublisherThe International Group for Lean Construction
Pages13-22
Number of pages10
ISBN (Print)9781632660183
Publication statusPublished - 1 Sep 2013
Externally publishedYes
Event21st Annual Conference of the International Group for Lean Construction - Fortaleza, Brazil
Duration: 29 Jul 20132 Aug 2013
Conference number: 21

Conference

Conference21st Annual Conference of the International Group for Lean Construction
Abbreviated titleIGLC'13
CountryBrazil
CityFortaleza
Period29/07/132/08/13

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