TY - JOUR
T1 - How Peer Abusive Supervision Affects Sales Employees’ Customer Knowledge Hiding
T2 - The Roles of Rivalry and Schadenfreude
AU - Ma, Zhuang
AU - Song, Linpei
AU - Huang, Jun
N1 - Funding Information:
We would like to acknowledge the financial support from the 2021 Humanities and Social Sciences Planning Fund Project by the Ministry of Education (21YJA630035).
Publisher Copyright:
© 2022 Ma et al. and incorporate th.
PY - 2022/5/2
Y1 - 2022/5/2
N2 - Purpose: This study aims to examine the impacts of peer abusive supervision, perceived rivalry and schadenfreude over the abused peers on sales employees’ customer knowledge hiding. Methods: We conducted multiple regression analyses of 283 sales employees’ responses from two Chinese and two South Korean electronic device companies to test the hypotheses, which constitute a theoretical framework. Results: Our empirical results confirmed the positive impact of peer abusive supervision on sales employees’ customer knowledge hiding, with the relationship moderated by rivalry and schadenfreude; moreover, rivalry and schadenfreude jointly exert the greatest impacts on the main effect. Conclusion: This study sheds light on the knowledge hiding literature, with theoretical implications for the research regarding the spillover effect of abusive supervision, rivalry, schadenfreude, customer knowledge sharing, and managerial practices about the management of customer knowledge among sales employees.
AB - Purpose: This study aims to examine the impacts of peer abusive supervision, perceived rivalry and schadenfreude over the abused peers on sales employees’ customer knowledge hiding. Methods: We conducted multiple regression analyses of 283 sales employees’ responses from two Chinese and two South Korean electronic device companies to test the hypotheses, which constitute a theoretical framework. Results: Our empirical results confirmed the positive impact of peer abusive supervision on sales employees’ customer knowledge hiding, with the relationship moderated by rivalry and schadenfreude; moreover, rivalry and schadenfreude jointly exert the greatest impacts on the main effect. Conclusion: This study sheds light on the knowledge hiding literature, with theoretical implications for the research regarding the spillover effect of abusive supervision, rivalry, schadenfreude, customer knowledge sharing, and managerial practices about the management of customer knowledge among sales employees.
KW - customer knowledge hiding
KW - peer abusive supervision
KW - rivalry
KW - sales employees
KW - schadenfreude
UR - http://www.scopus.com/inward/record.url?scp=85130184596&partnerID=8YFLogxK
U2 - 10.2147/PRBM.S359360
DO - 10.2147/PRBM.S359360
M3 - Article
AN - SCOPUS:85130184596
VL - 15
SP - 1067
EP - 1083
JO - Psychology Research and Behavior Management
JF - Psychology Research and Behavior Management
SN - 1179-1578
ER -