Informal institutional constraints and their impact on HRM and employee satisfaction: Evidence from China's retail sector

Qihai Huang, Jos Gamble

Research output: Contribution to journalArticlepeer-review

17 Citations (Scopus)

Abstract

This paper seeks to assess whether informal institutions can affect human resource management practices. Specifically, we examine whether the social norm of respect for authority, an important informal social institution in countries like China, constrains employee participation, and whether this affects employee satisfaction in foreign invested and state-owned retailers in China, respectively. Data are derived from questionnaires completed by almost 1900 employees at 22 foreign-invested and state owned retail stores in nine Chinese cities. We indicate that a norm such as respect for authority can operate as a constraint on human resource management practices such as employee participation with related impacts upon satisfaction levels in foreign invested and state-owned retailers, but that these play out in unexpected ways.

Original languageEnglish
Pages (from-to)3168-3186
Number of pages19
JournalInternational Journal of Human Resource Management
Volume22
Issue number15
Early online date5 Apr 2011
DOIs
Publication statusPublished - 1 Sep 2011
Externally publishedYes

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