Introducing a Field Service Platform

Maike Müller, Dirk Stegelmeyer, Rakesh Mishra

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The introduction of platforms disrupted many consumer industries. Prominent examples include Amazon, Airbnb, and Uber, who upended their respective industries. Eventually, platforms will also enter capital goods industries and their downstream service businesses. A part of these downstream businesses in capital goods industries are field services. In this conceptual paper, we show how the current field service delivery, which is characterized by static alliances, can be replaced with dynamic platform ecosystems, which are enabled through remote monitoring technology and mobile collaborative augmented reality. We propose a field service platform ecosystem framework by applying platform research fundamentals to the industrial field service businesses.

Original languageEnglish
Title of host publicationAdvances in Asset Management and Condition Monitoring, COMADEM 2019
EditorsAndrew Ball, Len Gelman, B.K.N. Rao
PublisherSpringer, Cham
Pages195-205
Number of pages11
ISBN (Electronic)9783030577452
ISBN (Print)9783030577445
DOIs
Publication statusPublished - 28 Aug 2020
Event32nd International Congress and Exhibition on Conditioning Monitoring and Diagnostic Engineering Management Conference - University of Huddersfield, Huddersfield, United Kingdom
Duration: 3 Sep 20195 Sep 2019
Conference number: 32
http://www.comadem2019.com/ (Link to Conference Website)

Publication series

NameSmart Innovation, Systems and Technologies
PublisherSpringer
Volume166
ISSN (Print)2190-3018
ISSN (Electronic)2190-3026

Conference

Conference32nd International Congress and Exhibition on Conditioning Monitoring and Diagnostic Engineering Management Conference
Abbreviated titleCOMADEM 2019
CountryUnited Kingdom
CityHuddersfield
Period3/09/195/09/19
Internet address

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