Introducing a Field Service Platform

Maike Müller; Dirk Stegelmeyer; Rakesh Mishra

doi:10.1007/978-3-030-57745-2_17

Introducing a Field Service Platform

Maike Müller, Dirk Stegelmeyer, Rakesh Mishra

Frankfurt University of Applied Sciences

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Citations (Scopus)

Abstract

The introduction of platforms disrupted many consumer industries. Prominent examples include Amazon, Airbnb, and Uber, who upended their respective industries. Eventually, platforms will also enter capital goods industries and their downstream service businesses. A part of these downstream businesses in capital goods industries are field services. In this conceptual paper, we show how the current field service delivery, which is characterized by static alliances, can be replaced with dynamic platform ecosystems, which are enabled through remote monitoring technology and mobile collaborative augmented reality. We propose a field service platform ecosystem framework by applying platform research fundamentals to the industrial field service businesses.

Original language	English
Title of host publication	Advances in Asset Management and Condition Monitoring, COMADEM 2019
Editors	Andrew Ball, Len Gelman, B.K.N. Rao
Publisher	Springer, Cham
Pages	195-205
Number of pages	11
ISBN (Electronic)	9783030577452
ISBN (Print)	9783030577445
DOIs	https://doi.org/10.1007/978-3-030-57745-2_17
Publication status	Published - 28 Aug 2020
Event	32nd International Congress and Exhibition on Conditioning Monitoring and Diagnostic Engineering Management Conference - University of Huddersfield, Huddersfield, United Kingdom Duration: 3 Sept 2019 → 5 Sept 2019 Conference number: 32 http://www.comadem2019.com/ (Link to Conference Website)

Publication series

Name	Smart Innovation, Systems and Technologies
Publisher	Springer
Volume	166
ISSN (Print)	2190-3018
ISSN (Electronic)	2190-3026

Conference

Conference	32nd International Congress and Exhibition on Conditioning Monitoring and Diagnostic Engineering Management Conference
Abbreviated title	COMADEM 2019
Country/Territory	United Kingdom
City	Huddersfield
Period	3/09/19 → 5/09/19
Internet address	http://www.comadem2019.com/ (Link to Conference Website)

Access to Document

10.1007/978-3-030-57745-2_17Licence: Unspecified

Cite this

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title = "Introducing a Field Service Platform",

abstract = "The introduction of platforms disrupted many consumer industries. Prominent examples include Amazon, Airbnb, and Uber, who upended their respective industries. Eventually, platforms will also enter capital goods industries and their downstream service businesses. A part of these downstream businesses in capital goods industries are field services. In this conceptual paper, we show how the current field service delivery, which is characterized by static alliances, can be replaced with dynamic platform ecosystems, which are enabled through remote monitoring technology and mobile collaborative augmented reality. We propose a field service platform ecosystem framework by applying platform research fundamentals to the industrial field service businesses.",

keywords = "Augmented reality, Ecosystem, Maintenance as a service, Mobile collaboration, Multi-sided platform, Remote service, Servitization",

author = "Maike M{\"u}ller and Dirk Stegelmeyer and Rakesh Mishra",

note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.; 32nd International Congress and Exhibition on Conditioning Monitoring and Diagnostic Engineering Management Conference, COMADEM 2019 ; Conference date: 03-09-2019 Through 05-09-2019",

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doi = "10.1007/978-3-030-57745-2\_17",

language = "English",

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series = "Smart Innovation, Systems and Technologies",

publisher = "Springer, Cham",

pages = "195--205",

editor = "Andrew Ball and Len Gelman and B.K.N. Rao",

booktitle = "Advances in Asset Management and Condition Monitoring, COMADEM 2019",

address = "Switzerland",

url = "http://www.comadem2019.com/",

}

Müller, M, Stegelmeyer, D & Mishra, R 2020, Introducing a Field Service Platform. in A Ball, L Gelman & BKN Rao (eds), Advances in Asset Management and Condition Monitoring, COMADEM 2019. Smart Innovation, Systems and Technologies, vol. 166, Springer, Cham, pp. 195-205, 32nd International Congress and Exhibition on Conditioning Monitoring and Diagnostic Engineering Management Conference, Huddersfield, United Kingdom, 3/09/19. https://doi.org/10.1007/978-3-030-57745-2_17

Introducing a Field Service Platform. / Müller, Maike; Stegelmeyer, Dirk; Mishra, Rakesh.
Advances in Asset Management and Condition Monitoring, COMADEM 2019. ed. / Andrew Ball; Len Gelman; B.K.N. Rao. Springer, Cham, 2020. p. 195-205 (Smart Innovation, Systems and Technologies; Vol. 166).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Stegelmeyer, Dirk

AU - Mishra, Rakesh

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N2 - The introduction of platforms disrupted many consumer industries. Prominent examples include Amazon, Airbnb, and Uber, who upended their respective industries. Eventually, platforms will also enter capital goods industries and their downstream service businesses. A part of these downstream businesses in capital goods industries are field services. In this conceptual paper, we show how the current field service delivery, which is characterized by static alliances, can be replaced with dynamic platform ecosystems, which are enabled through remote monitoring technology and mobile collaborative augmented reality. We propose a field service platform ecosystem framework by applying platform research fundamentals to the industrial field service businesses.

AB - The introduction of platforms disrupted many consumer industries. Prominent examples include Amazon, Airbnb, and Uber, who upended their respective industries. Eventually, platforms will also enter capital goods industries and their downstream service businesses. A part of these downstream businesses in capital goods industries are field services. In this conceptual paper, we show how the current field service delivery, which is characterized by static alliances, can be replaced with dynamic platform ecosystems, which are enabled through remote monitoring technology and mobile collaborative augmented reality. We propose a field service platform ecosystem framework by applying platform research fundamentals to the industrial field service businesses.

KW - Augmented reality

KW - Ecosystem

KW - Maintenance as a service

KW - Mobile collaboration

KW - Multi-sided platform

KW - Remote service

KW - Servitization

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M3 - Conference contribution

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Y2 - 3 September 2019 through 5 September 2019

ER -

Introducing a Field Service Platform

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