Key characteristics for designing a supply chain performance measurement system

Sara H. Elgazzar, Nicoleta Tipi, Glynis Jones

Research output: Contribution to journalReview article

2 Citations (Scopus)

Abstract

Purpose
The purpose of this paper is to conduct a review of the literature that gives insight into design elements for constructing a supply chain performance measurement (SCPM) system.

Design/methodology/approach
A systematic review of published research on SCPM systems and frameworks over the last two decades was conducted with the purpose of categorising key functions of SCPM systems by providing an insight into the design, functionality, implementation and practical implications of SCPM systems.

Findings
The review revealed a set of functions governing the SCPM system that have not been fully explored in previous research: the process focus, prioritisation, integration and causality functions of a SCPM system. A relationship between two or more functions can be created to include more functionality based on the needs of the company to create a comprehensive performance measurement system.

Research limitations/implications
The paper concludes with a conceptual framework to guide future research in the area of designing a SCPM system and define the main aspects that should be considered when developing a SCPM system.

Practical implications
The paper brings a new dimension to the SCPM research by identifying the main functions of SCPM systems that could benefit practitioners to set up a SCPM system relevant to its intended function. The paper presents multiple potential stages of merging different functions in one SCPM system. Based on the company’s needs and context, the functionality of the SCPM system can be designed at four levels creating ten possible scenarios when designing a company’s SCPM system.

Originality/value
The paper integrated the literature and findings of 269 research papers of the last two decades, upon which a conceptual framework was developed as a guide for constructing an effective SCPM system.
Original languageEnglish
Pages (from-to)296-318
Number of pages23
JournalInternational Journal of Productivity and Performance Management
Volume68
Issue number2
Early online dateJan 2019
DOIs
Publication statusPublished - 11 Feb 2019

Fingerprint

Performance measurement system
Supply chain performance
Functionality
Conceptual framework
Systematic review
Integrated
Design methodology
Prioritization
Merging
Performance measurement
Scenarios
Causality

Cite this

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title = "Key characteristics for designing a supply chain performance measurement system",
abstract = "PurposeThe purpose of this paper is to conduct a review of the literature that gives insight into design elements for constructing a supply chain performance measurement (SCPM) system.Design/methodology/approachA systematic review of published research on SCPM systems and frameworks over the last two decades was conducted with the purpose of categorising key functions of SCPM systems by providing an insight into the design, functionality, implementation and practical implications of SCPM systems.FindingsThe review revealed a set of functions governing the SCPM system that have not been fully explored in previous research: the process focus, prioritisation, integration and causality functions of a SCPM system. A relationship between two or more functions can be created to include more functionality based on the needs of the company to create a comprehensive performance measurement system.Research limitations/implicationsThe paper concludes with a conceptual framework to guide future research in the area of designing a SCPM system and define the main aspects that should be considered when developing a SCPM system.Practical implicationsThe paper brings a new dimension to the SCPM research by identifying the main functions of SCPM systems that could benefit practitioners to set up a SCPM system relevant to its intended function. The paper presents multiple potential stages of merging different functions in one SCPM system. Based on the company’s needs and context, the functionality of the SCPM system can be designed at four levels creating ten possible scenarios when designing a company’s SCPM system.Originality/valueThe paper integrated the literature and findings of 269 research papers of the last two decades, upon which a conceptual framework was developed as a guide for constructing an effective SCPM system.",
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Key characteristics for designing a supply chain performance measurement system. / Elgazzar, Sara H.; Tipi, Nicoleta; Jones, Glynis.

In: International Journal of Productivity and Performance Management, Vol. 68, No. 2, 11.02.2019, p. 296-318.

Research output: Contribution to journalReview article

TY - JOUR

T1 - Key characteristics for designing a supply chain performance measurement system

AU - Elgazzar, Sara H.

AU - Tipi, Nicoleta

AU - Jones, Glynis

PY - 2019/2/11

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AB - PurposeThe purpose of this paper is to conduct a review of the literature that gives insight into design elements for constructing a supply chain performance measurement (SCPM) system.Design/methodology/approachA systematic review of published research on SCPM systems and frameworks over the last two decades was conducted with the purpose of categorising key functions of SCPM systems by providing an insight into the design, functionality, implementation and practical implications of SCPM systems.FindingsThe review revealed a set of functions governing the SCPM system that have not been fully explored in previous research: the process focus, prioritisation, integration and causality functions of a SCPM system. A relationship between two or more functions can be created to include more functionality based on the needs of the company to create a comprehensive performance measurement system.Research limitations/implicationsThe paper concludes with a conceptual framework to guide future research in the area of designing a SCPM system and define the main aspects that should be considered when developing a SCPM system.Practical implicationsThe paper brings a new dimension to the SCPM research by identifying the main functions of SCPM systems that could benefit practitioners to set up a SCPM system relevant to its intended function. The paper presents multiple potential stages of merging different functions in one SCPM system. Based on the company’s needs and context, the functionality of the SCPM system can be designed at four levels creating ten possible scenarios when designing a company’s SCPM system.Originality/valueThe paper integrated the literature and findings of 269 research papers of the last two decades, upon which a conceptual framework was developed as a guide for constructing an effective SCPM system.

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KW - Supply chain performance measurement system

KW - Systematic review

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DO - 10.1108/IJPPM-04-2018-0147

M3 - Review article

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EP - 318

JO - International Journal of Productivity and Performance Management

JF - International Journal of Productivity and Performance Management

SN - 1741-0401

IS - 2

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