Knowledge management in careers services

Implications for Connexions managers

Alison Tyler, Stephen Swailes

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

This paper reviews the literature on knowledge management in the context of a major organisational change. The organisations studied provide statutory public services and are responsible for providing advice and guidance to young people. A postal survey of 123 managers in careers service organisations showed that, while technical infrastructures for knowledge management are present, managers do not fully recognise the capabilities of the infrastructures that they have. Knowledge management infrastructures are examined in the context of prevailing organisational cultures. Implications for top managers in careers services organisations and Connexions partnerships are offered.

Original languageEnglish
Pages (from-to)234-242
Number of pages9
JournalCareer Development International
Volume7
Issue number4
DOIs
Publication statusPublished - 2002
Externally publishedYes

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knowledge management
career
manager
infrastructure
organizational culture
organizational change
public service
Knowledge management
Managers
Service organization

Cite this

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Knowledge management in careers services : Implications for Connexions managers. / Tyler, Alison; Swailes, Stephen.

In: Career Development International, Vol. 7, No. 4, 2002, p. 234-242.

Research output: Contribution to journalArticle

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