Managers' perceptions of older workers in British hotels

Andrew Jenkins, Jill Poulston

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)


Purpose - The purpose of this research paper is to identify the perceptions and stereotypical views of hotel managers to older employees in the British hotel industry, with a focus on the north of England, and to determine the equal opportunities policies and practices of hotels in relation to older workers and the types of jobs deemed suitable or not suitable for older employees. Design/methodology/approach - The method used in this exploratory study was a survey incorporating a postal questionnaire. The questionnaire was sent to 144 hotel managers in hotels with a minimum of 20 bedrooms in the north of England. In all, 36 completed questionnaires were returned. Data were analysed using Predictive Analytics Software (PASW). Findings - The results of the survey clearly point to hotel managers having overwhelmingly positive views of older workers (confirming the findings of Magd's, 2003 survey), although some managers did age-stereotype certain jobs as being not suitable or suitable for older hotel workers. Research limitations/implications - The principal limitations concern the use of a questionnaire to measure the attitudes of hotel managers, the use of a non-probability sampling technique and the relatively small sample size. Practical implications - Given the UK's ageing population and labour shortages in the hotel industry, it is important that hotel managers address negative stereotypical views of older workers and the jobs deemed suitable for these workers. Originality/value - As the hotel industry is a major contributor to employment in the UK, a lack of empirical data on managers' perceptions of older hotel workers is a significant omission that this paper seeks to redress.

Original languageEnglish
Article number3
Pages (from-to)54-72
Number of pages19
JournalEquality, Diversity and Inclusion
Issue number1
Publication statusPublished - 2 Jan 2014


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