Although the knowledge management concept has grown noticeably during the last few years, management of facilities knowledge has been little studied. Facilities knowledge is of crucial importance for organisational effectiveness and makes a proactive contribution to businesses achieving competitive advantage. This paper stresses the importance of a business case to manage facilities knowledge within the workforce and provides some insights into developing a formal and a structured business case. The necessity to manage knowledge within a facilities management context and highlighting the benefits of such initiatives are considered as the main facets of a sound business case.
|Title of host publication||COBRA 2006|
|Subtitle of host publication||Proceedings of the Annual Research Conference of the Royal Institution of Chartered Surveyors|
|Place of Publication||London|
|Number of pages||8|
|Publication status||Published - 1 Dec 2006|
|Event||Annual Research Conference of the Royal Institution of Chartered Surveyors - London, United Kingdom|
Duration: 7 Sep 2006 → 8 Sep 2006
|Conference||Annual Research Conference of the Royal Institution of Chartered Surveyors|
|Abbreviated title||COBRA 2006|
|Period||7/09/06 → 8/09/06|
Pathirage, C. P., Amaratunga, D., Haigh, R., & Baldry, D. (2006). Managing Knowledge for Facilities Management Organisational Effectiveness: A Business Case. In E. Sivyer (Ed.), COBRA 2006: Proceedings of the Annual Research Conference of the Royal Institution of Chartered Surveyors London: RICS.