Managing Quality: New Challenges

Barrie Dale, Robert Bamford, David Bamford, A van der Wiele

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This chapter puts forward the argument that there are two kinds of quality management – ‘old’ or classical quality management and ‘new’ quality management. The aim of classical quality management was to analyse errors and eliminate their causes and the associated variation by improved product and process design. In recent times a number of major changes have taken place, resulting in increased volatility in key areas of business which ‘old’ quality management has difficulty in addressing. These changes are being driven by developments in production operations, competitive pressure, the need for improved results from the financial market and reduction of buying points. This has led to pressure on prices, performance and innovation and the need for increased flexibility, agility and economics of scale, with a concentration on core competencies within the business. This situation demanded the development of a ‘new’ form of quality management.
LanguageEnglish
Title of host publicationManaging Quality
Subtitle of host publicationAn Essential Guide and Resource Gateway
EditorsBarrie Dale, David Bamford, Ton van der Wiele
PublisherWiley
Pages301-310
Number of pages10
Edition6th
ISBN (Electronic)9781119130932
ISBN (Print)9781119130925
Publication statusPublished - 2016

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Quality management
Core competencies
Economics of scale
Innovation
Product design
Financial markets
Agility
Process design

Cite this

Dale, B., Bamford, R., Bamford, D., & van der Wiele, A. (2016). Managing Quality: New Challenges. In B. Dale, D. Bamford, & T. van der Wiele (Eds.), Managing Quality: An Essential Guide and Resource Gateway (6th ed., pp. 301-310). Wiley.
Dale, Barrie ; Bamford, Robert ; Bamford, David ; van der Wiele, A. / Managing Quality : New Challenges. Managing Quality: An Essential Guide and Resource Gateway. editor / Barrie Dale ; David Bamford ; Ton van der Wiele. 6th. ed. Wiley, 2016. pp. 301-310
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Dale, B, Bamford, R, Bamford, D & van der Wiele, A 2016, Managing Quality: New Challenges. in B Dale, D Bamford & T van der Wiele (eds), Managing Quality: An Essential Guide and Resource Gateway. 6th edn, Wiley, pp. 301-310.

Managing Quality : New Challenges. / Dale, Barrie; Bamford, Robert; Bamford, David; van der Wiele, A.

Managing Quality: An Essential Guide and Resource Gateway. ed. / Barrie Dale; David Bamford; Ton van der Wiele. 6th. ed. Wiley, 2016. p. 301-310.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Dale B, Bamford R, Bamford D, van der Wiele A. Managing Quality: New Challenges. In Dale B, Bamford D, van der Wiele T, editors, Managing Quality: An Essential Guide and Resource Gateway. 6th ed. Wiley. 2016. p. 301-310