Managing Service Quality

Barrie Dale, Iain Reid, David Bamford

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationManaging Quality
Subtitle of host publicationAn Essential Guide and Resource Gateway
EditorsBarrie Dale, David Bamford, Ton van der Wiele
PublisherWiley
Pages119-140
Number of pages22
Edition6th
ISBN (Electronic)9781119130932
ISBN (Print)9781119130925
Publication statusPublished - 2016

Cite this

Dale, B., Reid, I., & Bamford, D. (2016). Managing Service Quality. In B. Dale, D. Bamford, & T. van der Wiele (Eds.), Managing Quality: An Essential Guide and Resource Gateway (6th ed., pp. 119-140). Wiley.
Dale, Barrie ; Reid, Iain ; Bamford, David. / Managing Service Quality. Managing Quality: An Essential Guide and Resource Gateway. editor / Barrie Dale ; David Bamford ; Ton van der Wiele. 6th. ed. Wiley, 2016. pp. 119-140
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Dale, B, Reid, I & Bamford, D 2016, Managing Service Quality. in B Dale, D Bamford & T van der Wiele (eds), Managing Quality: An Essential Guide and Resource Gateway. 6th edn, Wiley, pp. 119-140.

Managing Service Quality. / Dale, Barrie; Reid, Iain; Bamford, David.

Managing Quality: An Essential Guide and Resource Gateway. ed. / Barrie Dale; David Bamford; Ton van der Wiele. 6th. ed. Wiley, 2016. p. 119-140.

Research output: Chapter in Book/Report/Conference proceedingChapter

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AU - Bamford, David

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Y1 - 2016

KW - Total quality management

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M3 - Chapter

SN - 9781119130925

SP - 119

EP - 140

BT - Managing Quality

A2 - Dale, Barrie

A2 - Bamford, David

A2 - van der Wiele, Ton

PB - Wiley

ER -

Dale B, Reid I, Bamford D. Managing Service Quality. In Dale B, Bamford D, van der Wiele T, editors, Managing Quality: An Essential Guide and Resource Gateway. 6th ed. Wiley. 2016. p. 119-140