Managing Service Quality

Barrie Dale, Iain Reid, David Bamford

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationManaging Quality
Subtitle of host publicationAn Essential Guide and Resource Gateway
EditorsBarrie Dale, David Bamford, Ton van der Wiele
PublisherWiley
Pages119-140
Number of pages22
Edition6th
ISBN (Electronic)9781119130932
ISBN (Print)9781119130925
Publication statusPublished - 2016

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