Managing Service Quality

Barrie Dale, Iain Reid, David Bamford

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationManaging Quality
Subtitle of host publicationAn Essential Guide and Resource Gateway
EditorsBarrie Dale, David Bamford, Ton van der Wiele
PublisherWiley
Pages119-140
Number of pages22
Edition6th
ISBN (Electronic)9781119130932
ISBN (Print)9781119130925
Publication statusPublished - 2016

Cite this

Dale, B., Reid, I., & Bamford, D. (2016). Managing Service Quality. In B. Dale, D. Bamford, & T. van der Wiele (Eds.), Managing Quality: An Essential Guide and Resource Gateway (6th ed., pp. 119-140). Wiley.