TY - JOUR
T1 - Moving from performance measurement to performance management
AU - Amaratunga, Dilanthi
AU - Baldry, David
PY - 2002/5/1
Y1 - 2002/5/1
N2 - In order for a facilities management (FM) organisation to make effective use of the results of performance measurement it must be able to make the transition from measurement to management. It must also be able to anticipate needed changes in the strategic direction of the organisation and have a methodology in place for effecting strategic change. Successful accomplishment of these two tasks represents the foundation of good performance management. This paper explores baselines for moving from performance measurement to performance management and provides a discussion of how the FM performance assessment can be used to manage the FM function effectively.
AB - In order for a facilities management (FM) organisation to make effective use of the results of performance measurement it must be able to make the transition from measurement to management. It must also be able to anticipate needed changes in the strategic direction of the organisation and have a methodology in place for effecting strategic change. Successful accomplishment of these two tasks represents the foundation of good performance management. This paper explores baselines for moving from performance measurement to performance management and provides a discussion of how the FM performance assessment can be used to manage the FM function effectively.
KW - Facilities management
KW - Performance management
KW - Performance measurement
UR - http://www.scopus.com/inward/record.url?scp=84986038223&partnerID=8YFLogxK
U2 - 10.1108/02632770210426701
DO - 10.1108/02632770210426701
M3 - Article
AN - SCOPUS:84986038223
VL - 20
SP - 217
EP - 223
JO - Facilities
JF - Facilities
SN - 0263-2772
IS - 5/6
ER -