Moving from performance measurement to performance management

Dilanthi Amaratunga, David Baldry

Research output: Contribution to journalArticlepeer-review

182 Citations (Scopus)


In order for a facilities management (FM) organisation to make effective use of the results of performance measurement it must be able to make the transition from measurement to management. It must also be able to anticipate needed changes in the strategic direction of the organisation and have a methodology in place for effecting strategic change. Successful accomplishment of these two tasks represents the foundation of good performance management. This paper explores baselines for moving from performance measurement to performance management and provides a discussion of how the FM performance assessment can be used to manage the FM function effectively.

Original languageEnglish
Pages (from-to)217-223
Number of pages7
Issue number5/6
Publication statusPublished - 1 May 2002
Externally publishedYes


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