Patient education and communication

Felicity Astin, Emma Harris, Lis Neubeck, Robyn Gallagher, Jennifer Jones

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Nurses and allied health professionals play a key role in communicating and educating patients and informal carers. Comprehensive therapeutic patient education requires planning, delivery, evaluation, and documentation. Informal carers should be involved in all aspects of therapeutic education. Communication skills training for health professionals can improve patient satisfaction with care. Therapeutic education is more likely to be effective if best practice communication and teaching skills are applied in clinical practice which includes a learning needs assessment. Single sessions of therapeutic education are less effective than multiple sessions with follow-up. Problematic health literacy is a major obstacle to therapeutic patient education. Universal health literacy precautions should be implemented to reduce health inequalities. Effective therapeutic patient education has the potential to reduce unnecessary health resource use by patients and adverse events.
Original languageEnglish
Title of host publicationESC Textbook of Cardiovascular Nursing
EditorsCatriona Jennings, Felicity Astin, Donna Fitzsimons, Ekaterini Lambrinou, Lis Neubeck, David R. Thompson
Place of PublicationOxford, UK
PublisherOxford University Press
Number of pages20
ISBN (Print)9780198849315
Publication statusPublished - 15 Dec 2021

Publication series

NameThe European Society of Cardiology Series
PublisherOxford University Press


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  • ESC Textbook of Cardiovascular Nursing

    Jennings, C. (ed.), Astin, F. (ed.), Fitzsimons, D. (ed.), Lambrinou, E. (ed.), Neubeck, L. (ed.) & Thompson, D. R. (ed.), 15 Dec 2021, Oxford University Press. 496 p. (The European Society of Cardiology Series)

    Research output: Book/ReportBookpeer-review

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