Pharmaceutical Supply Chains and Management Innovation?

Marina Papalexi, David Bamford, Alexandros Nikitas, Liz Breen, Nicoleta Tipi

Research output: Contribution to journalArticlepeer-review


Purpose: This research evaluates the implementation of innovative programmes within the downstream domain of the Pharmaceutical Supply Chain (PSC) with the aim of informing improved service provision.
Design/methodology/approach: A mixed-method approach was used to assess to what extent innovation could be adopted by hospital and community pharmacies to improve the delivery process of pharmaceutical products. Unstructured interviews and 130 questionnaires were collected and analysed to identify factors that support or prevent innovation within PSC processes.
Findings: The analysis led to the generation of the Innovative Pharmaceutical Supply Chain Framework (IPSCF) that provides guidance to healthcare organisations about how SCM problems could be addressed by implementing innovative approaches. The results also indicated that the implementation of Lean and Reverse Logistics practices, supported by integrated Information Technology (IT) systems, could help healthcare organisations to enhance their delivery in terms of quality (products and service quality), visibility (knowledge and information sharing), speed (response to customers and suppliers needs) and cost (minimisation of cost and waste).
Practical implications: The study’s recommendations have potential implications for supply chain theory and practice and particularly for pharmacies in terms of innovation adoption. The IPSCF provides guidance to pharmacies and healthcare organisations to develop more efficient and effective supply chain strategies.
Originality/value: This research contributes to academic literature as it adds novel theoretical insights to highly complex delivery process innovation.
Original languageEnglish
JournalSupply Chain Management
Publication statusAccepted/In press - 29 Mar 2021


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