Pharmacist-patient communication amid COVID-19 pandemic: A review of available options and potential impact

Chia Siang Kow, Syed Shahzad Hasan

Research output: Contribution to journalReview articlepeer-review

Abstract

Communication plays a vital role to ensure the safe and effective use of medicines. Nevertheless, movement restriction measures and social distancing policies amid the novel coronavirus disease 2019 (COVID-19) pandemic may have introduced a significant communication barrier between pharmacists and patients. As such, there is an urgent need for alternative approaches to continue pharmacist-patient communication for pharmaceutical care activities. This narrative review summarized the use of five alternative approaches to replace traditional face-to-face counselling by pharmacists: telephone counselling, videoconference, multimedia-mediated counselling, provision of reading materials, and drug reminder packaging. These five approaches may be used interchangeably on their own or as a model of care where different aspects of each approach may be combined to deliver coherent pharmaceutical care.
Original languageEnglish
Article number836
Number of pages10
JournalBritish Journal of Pharmacy
Volume6
Issue number1
DOIs
Publication statusPublished - 19 May 2021

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