Post Implementation Performance Evaluation of Enterprise Resource Planning in Saudi Arabian Public University

In the past 5-10 years many organizations have attempted more from stand alone business information systems to integrated systems referred as Enterprise Resource Planning (ERP). ERP systems are used to integrate high levels of business process integration for improving internal/external communication at different levels. Many organizations have experienced difficulties in realizing their advantage and a number of ERP projects have been considered unsuccessful. So in this study post-implementation of ERP will be viewed and undertaken from the prospective of performance evaluation. Most of the research focuses on single implementation in one country as implementation of ERP varies according to requirements and cultures. Until now, no attention has been given on post-implementation performance evaluation of ERP and its customer value in academic institutions in Saudi Arabia. The goal of this paper is to discover the post-implementation performance evaluation factors of ERP in a public university of Saudi Arabia and its customer value.

The paper will start by general introduction with an overview about enterprise resource planning (ERP). Then, it will summarize the literature work with possible managerial techniques. In next section, implementation issue of ERP and critical success factors will be discussed. Finally, the paper will close with a conclusion.