Process improvement in facilities management: The SPICE approach

Dilanthi Amaratunga, Marjan Sarshar, David Baldry

Research output: Contribution to journalArticle

23 Citations (Scopus)

Abstract

Considers the application of structured process improvement for construction environments (SPICE) as a process improvement technique and its extension into the context of facilities management (FM). SPICE is a research project that developed a step-wise process improvement framework for the construction environment, utilising experience from the software industry, and in particular the capability maturity model (CMM), which has resulted in significant productivity improvements. Introduces the SPICE concept, a conceptual framework assessing the construction process capability. Commences by reviewing processes and their FM applicability and work on process improvement assessment in construction environments using the SPICE framework. Then discusses generalised principles of SPICE for process assessment. Considers its application and extension into the context of FM. Examines the specific example of FM process improvement and finally its implications. Furthermore, examines the relevance and accuracy of the framework, as well as its value to the FM organisation.

Original languageEnglish
Pages (from-to)318-337
Number of pages20
JournalBusiness Process Management Journal
Volume8
Issue number4
DOIs
Publication statusPublished - 1 Oct 2002
Externally publishedYes

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