Promoting Positive Behaviours in Social Housing

This is a summary of a research project undertaken by the University in collaboration with a social housing provider in 2013/14. The project aims were to undertake a pilot study to support the development of a more effective and efficient model for delivering social housing services. The model was specifically in relation to accommodating a more streamlined approach to management practices based on a strategy of positive reinforcement of good tenant behaviour. This was in the context of a strategy to reduce or eradicate cases of Anti Social Behaviour (ASB) amongst the Association’s tenants and allow staff time to be devoted to other work areas. The development of the new model was based upon the vision of the housing provider that introducing rewards and incentives to tenants would promote a culture of positive tenant behaviours.