Proposals to transfer complaints panels to the commission for social care inspection - Throwing the baby out with the bath water?

Catherine Williams, Katy Ferris

Research output: Contribution to journalArticle

1 Citation (Scopus)


This article considers proposed changes to the social services complaints procedure. The Health and Social Care (Community Health and Standards) Act 2003 makes provision for Complaints Panels to be taken away from local authorities. The suggestion is that in future the Commission for Social Care Inspection (CSCI) should be responsible for running all Panels. We argue that this proposal is not grounded in a satisfactory rationale, is not the best solution to any concerns about Panels and could lead to problems for all concerned: complainants, Panel members, complaints officers and the CSCI itself.

Original languageEnglish
Pages (from-to)199-212
Number of pages14
JournalJournal of Social Welfare and Family Law
Issue number2
Publication statusPublished - Jun 2005
Externally publishedYes


Cite this