Quality Management Systems and the ISO 9000 series

Barrie Dale, Benjamin Dehe, David Bamford

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This chapter examines the concept of quality assurance and the responsibilities of people within an organization for carrying out the activity. It defines a quality system and traces the background of quality system standards. Next, the chapter examines the key features of the ISO 9000 series (2015) and outlines the implementation guidelines and issues. It then reviews the quality system assessment and registration and highlights the benefits and limitations. A model is also presented which outlines what is required for a small company to successfully achieve ISO 9000 series registration. A quality system design must also maximize ownership, allow flexibility without loss of control, and be able to be developed to cope with changes in the business and capture improvements; above all it must be ‘user-friendly’. It is important that organizations do not view ISO 9001 registration as their pinnacle of success in relation to quality assurance and quality management.
Original languageEnglish
Title of host publicationManaging Quality
Subtitle of host publicationAn Essential Guide and Resource Gateway
EditorsBarrie Dale, David Bamford, Ton van der Wiele
PublisherWiley
Pages161-180
Number of pages20
Edition6th
ISBN (Electronic)9781119130932
ISBN (Print)9781119130925
Publication statusPublished - 2016

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    Dale, B., Dehe, B., & Bamford, D. (2016). Quality Management Systems and the ISO 9000 series. In B. Dale, D. Bamford, & T. van der Wiele (Eds.), Managing Quality: An Essential Guide and Resource Gateway (6th ed., pp. 161-180). Wiley.