Realising benefits in primary healthcare infrastructures

Stelios Sapountzis, Kathryn Yates, Mike Kagioglou, Ghassan Aouad

Research output: Contribution to journalArticlepeer-review

20 Citations (Scopus)


Purpose – This paper seeks to focus on the requirements to manage change, tangible and intangible benefits in a joint approach to deliver outputs on time, to quality and cost without failing to realise the benefits of the change. The aim of the paper is to demonstrate the need for benefits-driven programme/project management as well as the importance of identifying the stakeholders' level of involvement and contribution throughout the process, and manage their expectations. Design/methodology/approach – The methodology used is based on an action research approach, combining findings from a literature review and case studies within UK's primary healthcare sector. Findings – Findings demonstrate development of a Benefits Realisation (BeReal) approach in healthcare through looking at case studies taking place within UK's primary and acute healthcare sector. Research limitations/implications – The framework development is based on theoretical evidence and further research is needed to test and validate its robustness. Originality/value – The paper highlights the application of benefits realisation and management in developing and delivering primary healthcare facilities.

Original languageEnglish
Pages (from-to)74-87
Number of pages14
Issue number3-4
Publication statusPublished - 27 Feb 2009
Externally publishedYes


Dive into the research topics of 'Realising benefits in primary healthcare infrastructures'. Together they form a unique fingerprint.

Cite this