Reducing turnover intentions through procedural justice and organizational citizenship behavior: Study of health sector of Pakistan

Turnover intentions are considered to be a serious issue as it is a most important problem faced by the organizations in the health sector. The quality of healthcare service depends on the ability of the hospital to retain doctors and nurses. Researchers have established that organizations face a lot of costs due to high employee turnover, it not only decrease hospital effectiveness but also affects the patient care quality (Hay Group, 2001; Saratoga Institute and Kepner-Trogoe, 1999). The organization bears heavy losses when an employee intends to leave because not only the employee leaves the organization but all the cost involved in hiring, selecting and training goes wasted. Organizations prefer to pay a high wage to the employees then losing those (Kumar & Ramendran, 2012). As the cost rehiring is far more than retaining an employee. So the organizations prefer that the employees should have reduce intentions to leave the organization.