Reducing turnover intentions through procedural justice and organizational citizenship behavior: Study of health sector of Pakistan

Rabia Imran, Ali Ahmed Khan, Faiza Sheikh

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)


Turnover intentions are considered to be a serious issue as it is a most important problem faced by the organizations in the health sector. The quality of healthcare service depends on the ability of the hospital to retain doctors and nurses. Researchers have established that organizations face a lot of costs due to high employee turnover, it not only decrease hospital effectiveness but also affects the patient care quality (Hay Group, 2001; Saratoga Institute and Kepner-Trogoe, 1999). The organization bears heavy losses when an employee intends to leave because not only the employee leaves the organization but all the cost involved in hiring, selecting and training goes wasted. Organizations prefer to pay a high wage to the employees then losing those (Kumar & Ramendran, 2012). As the cost rehiring is far more than retaining an employee. So the organizations prefer that the employees should have reduce intentions to leave the organization.
Original languageEnglish
Title of host publicationRecent Trends in Social and Behaviour Sciences
Subtitle of host publicationProceedings of the International Congress on Interdisciplinary Behaviour and Social Sciences 2013
EditorsFord Lumban Gaol, Seifedine Kadry, Marie Taylor, Pak Shen Li
PublisherCRC Press
Number of pages6
ISBN (Electronic)9780429227387
ISBN (Print)9781138001213
Publication statusPublished - 27 Feb 2014
Externally publishedYes
EventInternational Congress on Interdisciplinary Behaviour and Social Sciences 2013 - Jakarta, Indonesia
Duration: 4 Nov 20135 Nov 2013


ConferenceInternational Congress on Interdisciplinary Behaviour and Social Sciences 2013
Abbreviated titleICIBSoS 2013

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