Abstract
This chapter opens by investigating the replacement of Strategic Process
Improvement and TQM by excellence in the award models, and this is followed
by a description of the Deming, MBNQA and EFQM models. It then examines
the self-assessment process, and the associated success factors and difficulties.
Improvement and TQM by excellence in the award models, and this is followed
by a description of the Deming, MBNQA and EFQM models. It then examines
the self-assessment process, and the associated success factors and difficulties.
| Original language | English |
|---|---|
| Title of host publication | Managing Quality |
| Subtitle of host publication | An Essential Guide and Resource Gateway |
| Editors | Barrie Dale, David Bamford, Ton van der Wiele |
| Publisher | Wiley |
| Pages | 283-299 |
| Number of pages | 17 |
| Edition | 6th |
| ISBN (Electronic) | 9781119130932 |
| ISBN (Print) | 9781119130925 |
| Publication status | Published - 2016 |